Requirement: Coordination of ASIs and CMDB Discovery
Location: Stavanger, NORWAY
Full Time On-Site: No
Time On-Site: 80%
Not to Exceed Rate: 71 EUR
Total Scope of the request (hours): 836
Required Start Date: 3 August 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Duties & Role:
- Review and support Verification Audit Control activities against the Configuration Management Database (CMDB) and supervise Configuration Control activities in accordance with Agency directives and local procedures
- Assist in managing all configuration management activities within the CSU
- Propose and agree configuration items (CIs) and establish naming conventions for unique identification
- Establish and maintain operational processes for secure configuration, classification, verification, and auditing of configuration records
- Develop, configure, and maintain tools and automation solutions for identifying, tracking, logging, and maintaining accurate configuration information
- Produce reports on the status and effectiveness of configuration management activities
- Identify configuration management issues and recommend corrective actions to improve compliance and operational efficiency
- Update and maintain the CMDB with accurate, complete, and current information
- Conduct manual discovery scans using approved scripts across air-gapped networks and transfer collected data into the relevant CMDB
- Coordinate with CSU logistics personnel to obtain physical asset information for CMDB integration
- Assess the impact of Authorized Service Interruptions (ASIs), ensuring business impacts are understood and mitigated
- Provide status reports on implemented IT service changes to senior management
- Propose maintenance and implementation windows for customer approval prior to ASI commencement
- Coordinate with Joint Warfare Centre (JWC) and Enterprise Service Operation Centre (ESOC) to secure approvals for ASI activities
- Implement routine changes within live IT service environments
- Generate schedules and time estimates for planned IT service changes
- Participate in risk, cost, and benefit analysis of proposed service changes
- Document procedures and implemented changes within the ITSM system
- Monitor the effectiveness of service improvements and corrective actions
- Support the capture, analysis, diagnosis, and reporting of customer complaints and compliments
- Contribute to Continual Service Improvement (CSI) initiatives by enhancing local processes and increasing efficiencies within the ASI process
- Liaise closely with internal Section Heads and provide assistance as required
- Plan, schedule own work and monitor work of others - where applicable - within limited time horizons
- Perform other duties as may be required
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Strong understanding of Configuration Management principles, processes, and governance within enterprise ICT environments
- Experience supporting Verification Audit Control and Configuration Control activities in accordance with organizational directives and procedures
- Knowledge of Configuration Management Databases (CMDB) and configuration item (CI) lifecycle management
- Ability to develop and maintain configuration management tools, including automation for asset tracking, logging, and reporting
- Experience conducting audits, discovery scans, and validation activities across complex and air-gapped network environments
- Knowledge of secure configuration, classification, and management of configuration items and associated records
- Ability to analyse configuration and service management issues, identify risks, and recommend corrective actions
- Experience implementing routine changes within live IT service environments while minimizing operational impact
- Understanding of IT Service Management (ITSM), Continual Service Improvement (CSI), and change management methodologies
- Experience generating schedules, time estimates, and impact assessments for IT service changes
- Strong stakeholder coordination and communication skills, including engagement with senior management, logistics personnel, customers, and operational centres
- Analytical and reporting skills to monitor service improvements, corrective actions, and customer feedback processes
