Requirement: Cloud Identity and Access Management
Location: Off-Site
Not to Exceed: 2026 BASE SPRINTS NTE € 4,230 / 2 week for a total amount of € 177,660 (up to 42 sprints)
2027 Option
Period of Performance: BASE period: 30 March 2026
Required Security Clearance: NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Introduction:
Supporting NATO throughout all its geographical locations, the NCI Agency is looking for Support for Cloud Identity and Access Management, joining the journey of NATO's modernisation of IT services, through leveraging the public cloud (Microsoft Azure, M365 and Amazon AWS), delivering managed, protected, security-centric and reliable IT Services.
NCI Agency - Cloud Operations Team
The NATO Communications and Information Agency (NCI Agency) is dedicated to supporting NATO's strategic objectives, including the ambitious NATO 2030 agenda. As part of this commitment, we are spearheading the modernization and digital transformation of NATO's IT services. Our focus is on leveraging public cloud technologies like Microsoft 365 and Intune, incorporating a security-by-design approach, and ensuring a seamless transition to a modern, collaborative workplace environment.
To achieve these goals, we are building a Cloud Operations team under the Cloud Portfolio, operating under the NATO Enterprise Cloud Operating Model (NECOM) and under the guidance of the Cloud Center of Excellence (CCoE). The NECOM framework provides a standardized approach for cloud service management, ensuring interoperability, scalability, and security across NATO's IT infrastructure. The Cloud Center of Excellence will serve as a hub for best practices, innovation, and expertise, driving the adoption and optimization of cloud technologies within NATO. This team will play a crucial role in our journey towards providing managed, protected, and reliable End User Services.
Embracing the latest technological advancements, this initiative will foster innovation and ensure NATO remains at the cutting edge of IT capabilities. By continuously evolving and integrating new technologies, we aim to enhance operational efficiency and readiness for future challenges. This remote position offers an exciting opportunity to be at the forefront of NATO's technological evolution and contribute to the security and efficiency of our operations.
NCI Agency - Cloud Centre of Excellence (CCoE)
The Cloud Centre of Excellence (CCoE) within the NCI Agency is focused on driving successful cloud adoption and maximizing the potential of cloud technologies across the organization. It serves as a central governing body, promoting best practices, enabling knowledge sharing, and ensuring alignment between business objectives and cloud initiatives. The CCoE supports various cloud-based solutions, ensuring their effective and efficient implementation and management. By fostering a culture of continuous improvement and innovation, the CCoE helps the NCI Agency leverage cloud technologies to enhance operational efficiency, scalability, and agility.
The ideal candidate will have expertise in Entra ID, AWS IAM, PowerShell scripting, RBAC, MFA, and conditional access policies. Strong analytical, problem-solving, and organizational skills are required, along with the ability to document processes and provide training on IAM tools and practices.
This role is critical for maintaining a secure and efficient IAM environment, supporting internal users and external collaborators. If you are a motivated IAM specialist passionate about security, automation, and multi-cloud environments, we invite you to apply and join our dynamic team.
Objectives:
Under the direction / guidance of the local NCIA Point of Contact or the Cloud Operations Center Manager, the Support for Cloud Identity and Access Management will perform the following activities:
Design and Implement IAM Solutions:
- Design, implement, and manage identity and access management solutions using Microsoft Entra ID (Azure AD) and Amazon AWS.
- Ensure seamless integration with internal and external applications and systems.
- Develop and deploy PowerShell scripts and Azure Automation workflows to automate user account and group management tasks.
- Implement self-service capabilities for account and group management to improve efficiency.
- Oversee the entire account lifecycle management process, from user onboarding to offboarding.
- Provision new accounts and assign appropriate access rights based on role requirements.
- Regularly review and update user roles and permissions to reflect changes in job functions and organizational structure.
- Deprovision accounts promptly when users leave the organization or change roles, ensuring removal of access rights.
- Implement role-based access control (RBAC) to manage permissions based on job roles.
- Conduct periodic access reviews and certifications to ensure compliance with organizational policies.
- Implement and manage Azure AD Privileged Identity Management (PIM) to control, monitor, and audit privileged access to resources.
- Configure PIM to enforce just-in-time (JIT) access, approval workflows, and access reviews for privileged roles.
- Implement security best practices and ensure compliance with relevant standards and regulations.
- Conduct regular audits and reviews of access controls and permissions.
- Provide support for IAM-related issues, including troubleshooting user access problems and resolving authentication issues.
- Act as an escalation point for complex IAM issues.
- Maintain comprehensive documentation for IAM processes, configurations, and workflows.
- Provide training and support to IT staff and end-users on IAM best practices and tools.
- Monitor the performance and effectiveness of IAM systems and processes.
- Identify opportunities for improvement and implement optimizations to enhance security and efficiency.
- Collaborate with IT security, compliance, and other relevant teams to ensure cohesive IAM strategies.
- Communicate effectively with stakeholders to understand IAM requirements and address concerns.
- Manage external collaboration and sharing settings in Azure AD to facilitate secure access for partners and external users.
- Implement and manage B2B (Business to Business) collaboration settings and policies through Entra ID.
- Integrate and manage identity and access management for B2B scenarios, ensuring seamless and secure interactions with external partners.
- Integrate and manage IAM processes with Amazon AWS, ensuring secure access and interoperability between Azure AD and AWS.
- Implement and manage federated identities and single sign-on (SSO) between Azure AD and AWS environments.
- Monitor and optimize IAM configurations to ensure compliance and security across multi-cloud environments.
- Develop and implement automation scripts using PowerShell to streamline routine support tasks such as software installations, updates, and system checks.
- Utilize Power Automate to create workflows that automate repetitive tasks and improve service efficiency.
- Identify opportunities to enhance efficiency through automation and proactively implement solutions.
- Communicate effectively with users to understand their issues and provide clear instructions.
- Collaborate with IT teams to resolve issues and improve service delivery.
The contractor will work remotely, providing services during Core working hours of the Cloud Operations team (Brussels / BEL).
The measurement of execution for this work is sprints, with each sprint planned for a duration of 1 week.
Coordination and Reporting:
- The contractor shall participate in daily status update meetings, activity planning and other meetings as instructed, via electronic means using Conference Call capabilities, according to the Operation Managers / Team Leaders instructions.
- For each sprint to be considered as complete and payable, the contractor must report the outcome of his/her work during the sprint, first verbally during the retrospective meeting and then in written within three (3) days after the sprint's end date. The format of this report shall be a short email to the NCIA Point of Contact mentioning briefly the work held and the development achievements during the sprint.
- The contractor will be required to work remote as part of this engagement. The Cloud Operations Team is located in BRUSSELS / BEL and THE HAGUE / NLD , with working hours to be adjusted accordingly.
- The contractor will be required to work within a NATO country, following the rules and regulations applicable for the operations of NATO CIS.
- The contractor is required to travel for on-boarding and off-boarding to an NCI Agency location as part of this role, for periods not exceeding 1 week.
- This contractor hired for this position will be part of the NCIA Cloud Operations Team.
Qualifications:
The consultancy support for this work requires an experienced Cloud Engineer (Remote), Identity and Access Management with the following qualifications:
Technical Expertise:
- In‐depth knowledge of Microsoft Entra ID (Azure Active Directory) and Amazon AWS identity and access management services.
- Proficiency in PowerShell scripting and automation tools (e.g., Azure Automation, Microsoft Graph API).
- Experience with IAM solutions and tools, including role‐based access control (RBAC), multi‐factor authentication (MFA), and conditional access policies.
- Expertise in Azure AD Privileged Identity Management (PIM) and privileged access control.
- Strong analytical skills to assess and improve IAM processes and workflows.
- Ability to troubleshoot complex IAM issues and implement effective solutions.
- Understanding of security best practices and compliance requirements related to identity and access management.
- Experience conducting audits and ensuring adherence to regulatory standards.
- Excellent communication skills to effectively collaborate with IT teams, stakeholders, and end‐users.
- Ability to document processes clearly and provide training on IAM tools and practices.
- Strong organizational skills to manage multiple tasks and priorities effectively.
- Attention to detail in managing user accounts, groups, and access controls.
- Ability to work effectively as part of a team and share knowledge and resources.
- Willingness to collaborate with colleagues to solve complex issues.
- The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.
- Full proficiency in the English language. French language proficiency is of advantage.
- The candidate must have the nationality of one of the NATO nations.
- The candidate must possess a NATO SECRET Security Clearance or national equivalent.