Deadline Date:
Tuesday 22 July 2025
Requirement:
Desktop Engineering Support with Specialization in Scripting
Location:
Braine-l’Alleud, BELGIUM
Time On-Site:
100%
Not to Exceed:
2025 BASE: NTE/ sprint 4,455 EUR (max.16 sprints, total NTE 71,280 EUR)
2026 – 2027 and 2028 Options
Period of Performance:
2025 BASE:01 September 2025
Required Security Clearance:
NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above – and do not CLEARLY show these on the CV - will be deleted.
Purpose:
- The purpose of this Statement of Work (SoW) is to describe the services for desktop computing engineering support required by the Purchaser.
- The NATO Communications and Information Agency (further referred to as “Purchaser”) is seeking a qualified Service provider to provide efficient and effective desktop computing engineering support services (further referred to as the Service) focused on commercial technologies augmenting the capabilities of the Purchaser.
With this SoW, the Purchaser aims to achieve the following objectives.
- Leverage industry expertise and best practices in installation, configuration, monitoring and daily operation of commercial off the shelf (COTS) technologies and software in the end user computing area.
- Ensure healthy and functional end user computing environment providing to the end users devices that are compliant with the security and functional requirements.
- Improve the fault tolerance and disaster recovery of the IT systems thus enhancing the overall business continuity.
- Improve the maturity of the IT Operations by standardizing and optimizing activities and documenting procedures.
During performance of the contract, the Contractor personnel will act as part of the Purchaser’s IT support organization.
Requirements:
To efficiently and effectively deliver the Service, the Contractor personnel shall possess at a minimum qualifications and skills in the following areas:
- Five years experience with Windows Scripting Languages: Developing and utilizing scripting skills (VBScript, batch scripting) to automate tasks like user management, software deployment, and system monitoring.
- Five years experience with Automation Skills: Implementing automation for routine administrative tasks, leveraging scripting languages and tools such as SCCM, PowerShell, or Trellix to increase efficiency and reduce manual work.
- Five years experience with Powershell: Writing, testing, and running PowerShell scripts to automate repetitive tasks, streamline system administration, manage Active Directory, SCCM, and configure system settings.
- Three years experience with Incident Management: Respond to reported service incidents identifying causes and initiate resolution, collaborate with incident management team.
- Two years experience with ITIL Concepts: Desirable certification in ITIL Foundation
- Five years experience with Management of Windows clients in enterprise environment: Configure, administer, operate and troubleshoot Active Directory, Group Policy, Network/DHCP, SCCM
- Five years experience with Application COTS Troubleshooting: Ability to diagnose issues related to COTS applications, proficiency in installing and configuring, integration with exiting system, ensuring seamless operations
- Two years experience with Trellix: Assisting with device encryption, applying policy settings, configuring firewall rules, and controlling external device (USB) access.
- Three years experience with Remote Protocols: Managing and troubleshooting remote access technologies (RDP, VPN, SSH), ensuring secure and reliable access to network resources for remote users, and supporting remote troubleshooting.