Deadline Date:
Tuesday 12 August 2025
Requirement:
Digital Training Media Creation
Location:
Off-Site (Travel may be required, not exceeding 1 week per month, to Brussels (BE) or The Hague (NL))
Not to Exceed:
2025 BASE: NTE 3,915 EUR per sprint for a total amount of NTE 66,555 EUR (17 sprints).
2026 Option
Period of Performance:
2025 BASE: 15 September 2025
Required Security Clearance:
NATO Secret
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
Objectives:
The main objectives of this statement of work can be summarized as follows:
The services included in this SOW require one experienced Contractor with the following qualifications:
Digital Learning Media Content Development:
- Let the Contractor gain enough knowledge of the NPCL environment to be able to produce online resources by: Attending in-person familiarization training of the NPCL solution; Execute continuous training / learning while the solution is being matured as per the project manager or training coordinator guidance and by means of tooling provided by the project
- Produce online resources such as: Step-by-step user guides, Video tutorials, FAQs, Other online resources
- Contribute to the continuous improvement cycles of the project team
- Coordinate and ensure that all staff-related communication and administration between the NCIA and the contractors is performed by a single point of contact.
The services included in this SOW require one experienced Contractor with the following qualifications:
Digital Learning Media Content Development:
- At least 3 years of experience in creating comprehensive and user-friendly online materials, including guidelines, FAQs, videos, articles.
- Ability to develop step-by-step guides in a video format or printed with clearly marked and explained screenshots, and FAQs.
- Skill in ensuring training materials are accessible and up-to-date.
- Proficiency in using various formats for training materials (slides, handouts, online resources).
- At least 3 years of experience in screen and video recording, video editing, ability to add annotation, transitions, adding interactive elements (e.g. embedding quizzes using Microsoft Forms and Stream)
- Familiarity with screen recording, image and video editing software; for example, Adobe PRO, OBS Studio, Camtasia, Canva, Snipping Tool, PowerPoint
- In-depth knowledge of Microsoft 365 core products (Windows 11 Enterprise, Office 365 suite, MS Teams, OneDrive, SharePoint Online).
- Proficiency in Windows 11 Enterprise and the Office 365 suite.
- Expertise in MS Teams, OneDrive, and SharePoint Online.
- Ability to explain features and functionalities clearly.
- Experience in developing training materials.
- Ability to update training content based on new features and updates.
- Knowledge of security best practices, including Microsoft BitLocker and Windows Hello for Business.
- Proficiency in Intune device management, including policy configuration and compliance management.
- Experience in developing training materials on device compliance and data security.
- Ability to explain the Company Portal and its functionalities.
- Skill in providing guidelines for maintaining privacy and security.
- Knowledge of how to use learning management platforms, and specifically Viva Learning and SharePoint
- Experience in managing user dashboards in Viva Learning
- Basic knowledge of other M365 tools such as MS Planner, MS Bookings, MS Forms, MS Places, To Do, Loop, Whiteboard, Lists, Stream, ClipChamp.
- Ability to demonstrate how these tools integrate with core M365 products, such as MS Teams.
- Experience in enhancing productivity through these additional tools.
- Skill in providing user guidance and providing practical solutions for these tools.
- Excellent verbal and written communication skills.
- Full proficiency in the English language. French language proficiency is of advantage.
- The candidate must have the nationality of one of the NATO nations.
- The candidate must possess a NATO Secret Security Clearance or national equivalent that can be transferred to a NATO Secret Security Clearance.