Deadline Date:
Thursday 3 July 2025
Requirement: Provision of SATCOM Technical Support Services
Location:
Izmir, TURKEY
Full Time On-Site:
Yes
Time On-Site:
100%
Not to Exceed:
2025 Base Period: 33,660 EUR, 2026 Option, 2027 Option and 2028 Option
Period of Performance:
2025 Base: 01 August 2025
Required Security Clearance:
NATO SECRET
Project Specifies:
Background:
- The NCI Agency has been established with a view to meeting the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange
- The NATO Communications and Information Agency (NCI Agency) is dedicated to acquiring, deploying, and defending communication systems for NATO’s political decision-makers and Commands. It operates on the frontlines against cyber-attacks, collaborating closely with governments and industry to prevent future debilitating attacks. The NCI Agency plays a crucial role in maintaining NATO’s technological edge and ensuring the collective defence and crisis management capabilities of the Alliance. In pursuit of our mission, we require specialized advisory services to enhance our interim workforce capacity.
- NIMSC SATCOM Business Unit provides NATO and its Partners with scalable, protected, secure, reliable, and integrated SATCOM Services with focus on NATO Operations, Crisis Response, Missions, Exercises and Business Continuity. NIMSC SATCOM has Life-Cycle responsibility for SATCOM Capabilities and Services. NIMSC SATCOM offers Capabilities and Services that are designed, integrated and tested to operate based on Satellite Communication Technologies, accessible from any location on the Globe. NIMSC SATCOM operates the NATO Satellite Communication (SATCOM) Ground Stations in Kester (BEL), Lughezzano (ITA), Atalanti (GRC), Izmir (TUR), Eggemoen (NOR), and Costa Da Caparica (PRT).
Place of Performance:
The contractor will provide the service at the NCI Agency in Izmir (Turkey), in designated as Class II Security Area.
Travel Requirement:
Travel may be required to other Purchasers’ locations on exceptional basis. Travel costs are out of scope and will be borne by the NCI Agency separately in accordance to the provisions of the AAS+ Framework Contract and NCIA Travel Directive.
Hours of Operation:
The Contractor is expected to provide services during Purchaser’s working hours — Monday to Thursday from 08h30 until 17h30 and Friday from 08h30 until 15h30. Additionally, there might be a need that during the month services to be provided on a rotating shift schedule, which can include weekdays, weekends, and national holidays. These shifts are typically 24 hours in duration, followed by a subsequent 5-day off period (max. 5 shifts per month).
Safety and Compliance and other arrangement:
- Follow all safety protocols to prevent accidents and injuries.
- Ensure compliance with agency, industry standards and regulations.
- Keep up-to-date with the latest advancements in SATCOM and networking communication technology used on site.
- The Contractor shall manage and be responsible for all activities mentioned in the Section 2.
- The Supplier shall strive to lower the rotation of Contractor’s personnel and maintain the same staff Contractor working under this SoW.
- The Purchaser will support the Contractor with access to the IT systems as required.
- The Contractor shall install and operate the equipment following the manufacturer’s requirements.
- The Contractor shall minimize the impact to the service during the execution of the work.
- The Contractor shall bring immediately to the attention of the Purchaser Point of Contact on-site any issues preventing the execution of the work.
- The Contractor will report to and receive guidance from The Station Commander, Station Engineer Lead and Service SATCOM Operations Lead.
- The Contractor shall follow local procedures to obtain physical unescorted access to the SATCOM Sites and logical access to the networks in scope
Service Delivery Requirements:
The Contractor’s personnel should fulfil the following requirements:
- Ability to work on 24 hr shifts
- Security Clearance: The Contractor shall possess valid NATO-SECRET Personal Security Clearances for the duration of the Contract performance
- Language Proficiency: English: C1 (mandatory) + Local assignment language fluency (nice to have)
- High school diploma or a degree in electronics or a related network/ communication field experience of 10 years is required.
- At least 5 year of experience as a satellite technician or in a similar role.
- Good knowledge of electronic and RF measurement instruments, proficiency with hand and power tools.
- Excellent customer service and communication skills.
- Valid driver’s license and reliable transportation.
- Preferred Certification CompTIA A+ or Network+ certification