Deadline Date:
Tuesday 29 July 2025
Requirement:
Desktop Engineering Support with Specialization in SCCM Operation
Location:
Braine-l’Alleud, BELGIUM
Time On-Site:
100%
Not to Exceed: 2025 BASE:
NTE 58,050 EUR (15 sprints, NTE/ sprint 3,870 EUR)
2026 – 2027 and 2028 Options
Period of Performance:
2025 BASE: 08 September 2025
Required Security Clearance:
NATO SECRET
Please do NOT
apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above – and do not CLEARLY show these on the CV - will be deleted.
Purpose:
- The purpose of this Statement of Work (SoW) is to describe the services for desktop computing engineering support required by the Purchaser.
- The NATO Communications and Information Agency (further referred to as “Purchaser”) is seeking a qualified Service provider to provide efficient and effective desktop computing engineering support services (further referred to as the Service) focused on commercial technologies augmenting the capabilities of the Purchaser.
With this SoW, the Purchaser aims to achieve the following objectives:
- Leverage industry expertise and best practices in installation, configuration, monitoring and daily operation of commercial off the shelf (COTS) technologies and software in the end user computing area.
- Ensure healthy and functional end user computing environment providing to the end users devices that are compliant with the security and functional requirements.
- Improve the fault tolerance and disaster recovery of the IT systems thus enhancing the overall business continuity.
- Improve the maturity of the IT Operations by standardizing and optimizing activities and documenting procedures.
Requirements:
To efficiently and effectively deliver the Service, the Contractor personnel shall possess at a minimum qualifications and skills in the following areas:
- Five years experience with MCM (former SCCM): Deploying software packages, managing OS upgrades, and applying monthly security patches across user devices. Automating packaging processes and troubleshooting failed deployments.
- Two years experience with Active Directory and Group Policy Management (GPOs): Assisting in the creation, modification, and maintenance of Organizational units, user and groups, Group Policies to enforce settings across user devices.
- Three years experience with Application COTS Troubleshooting: Ability to diagnose issues related to COTS applications, proficiency in installing and configuring, integration with exiting system, ensuring seamless operations
- Three years experience with Windows 10/11 troubleshooting: Problem solving, strong knowledge of windows 10 OS, Diagnose and resolve technical issues, support software and hardware related problems.
- Two years experience with Powershell: Created, document, implement and troubleshoot scripts written in PowerShell
- Two years experience with ITIL Concepts: Desirable certification in ITIL Foundation.