Deadline Date:
Friday 11 July 2025
Requirement:
L3 Application Support (HR Applications and CIS Security Support)
Location:
Braine l’Alleud, BELGIUM
Full Time On-Site:
No
Time On-Site:
50%
Not to Exceed:
2025 Base: 3,847 EUR NTE/sprint (25 sprints, total 96,187 NTE 1 EUR), 2026, 2027 and 2028 OPTIONS
Period of Performance:
2025 BASE: 21 July 2025
Required Security Clearance:
NATO SECRET
Introduction:
The NCI Agency (hereafter referred to as the “Purchaser”) is seeking an L3 Application Support Engineer (HR Applications & CIS Security Support) to provide ongoing support for the NBAC Business Area for the Personnel Management Application Service. This role will focus on ensuring continued L3 support for existing HR applications while also offering expert guidance and consultation on CIS Security efforts when required.
Objectives:
The Personnel Management Application Service is an integrated service which consisting of multiple flavors, which provides software applications for personnel management, ID card management, installation access management, entitlements management; and enables business users to provide HR and personnel services across NATO (ACO commands, ACT, NCIA).
This Statement of Work aims to enhance the support model for NBAC Personnel Management Application Service, focusing on maintaining existing applications while providing support for CIS Security evaluation.
The ideal candidate should have:
- Expertise in COTS application deployment and support
- Strong background in cloud technologies (Azure/AWS)
- Proven experience in configuring and supporting: RLDatix ‐ DefenceSuite / OneView (APMS), Creative Information Technology – manageID (AMIS), PNMSoft Sequence
- Strong analytical, problem‐solving, and organizational skills
- The ability to document processes and provide training on tools and best practices.
- The contractor’s personnel shall participate in daily status update meetings, activity planning and other meetings as instructed, physically in the office, or in person via electronic means using Conference Call capabilities, according to the Service Delivery Manager / Team Leaders instructions.
- At the end of the project, the Contractor shall provide a Project Closure Report that is summarizing the activities during the period of performance at high level.
- The contractor must conduct the following reviews:
- A daily ‘touch point’ between NCIA POC and the contractor’s POC to ensure service is on track
- Draft versions of the reports where the supplier’s POC presents the draft report to the customer, with the opportunity for the customer to provide feedback and implement uplifts.
- Final versions of the reports where the incumbent presents and delivers the final report to the customer.
This role is critical for maintaining efficient IT support operations, ensuring users receive timely and effective assistance with HR Applications services.
Technical Proficiency:
- Understanding of end‐user devices (desktops, laptops, tablets, smartphones) running Windows OS, Android OS and Apple iPhones/iPads.
- Expert knowledge of Linux server infrastructure, Windows server infrastructure and Active Directory.
- Expert knowledge of Microsoft SQL Server 2016‐2022 and IIS based web servers.
- Expert knowledge of networking infrastructure.
- Strong background of cloud technologies and deployment.
- Expert knowledge of PKI.
- Deep understanding of security constraints and requirements in CIS.
- Deep understanding of NCIA and NATO security directives and regulations, along with understanding of industry best practices and standards.
- Familiarity with Microsoft services and tools, including Outlook, Teams, SharePoint.
- Experience and good knowledge of the following COTS technology: GENPACT Sequence Kinetics or Sequence Cora; CITI Manage ID; RLDATIX DefenceSuite / OneView
- Experience in human resource (HR) IT applications related to personnel, posts, organizations, identity management and badges;
- Experience (at least two years) in various areas of Software Engineering including some of the following: Requirements elicitation and management (including non‐functional requirements for Operations & Maintenance); SW change management and testing; Application release and deployment management; Configuration management practices and tools; Application Lifecycle Management concept and tools.
- Knowledge of NATO HR processes;
- Knowledge and experience in state‐of‐the‐art technologies, relevant to software engineering: Technologies and standards (at least 4 of them): HTML5, REST Services, Web Services, XML, SQL, Visual Basic for Applications; Application server technologies and Relational data base management systems; programming languages and platforms like .NET, C#, JAVA, JavaScript;