2025-0181 Atlassian JIRA and Confluence Administrator (NS) BELGIUM - 24 Jul

Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:

Any applications that do NOT meet all the above – and do not CLEARLY show these on the CV - will be deleted.

Purpose:

The NCSC is responsible to defend NATO networks on a 24/7 basis. The purpose of the work package is to provide support to NATO Cyber Security Centre (NCSC) in the service improvement, maintenance and security of 2 Atlassian ecosystems on 2 separate networks. The instances are heavily customized and integrated with other tools like ADFS and Microsoft Sharepoint.

Scope of Work:

The aim of this SOW is to support NCSC with technical expertise specifically related to the administration of JIRA and Confluence instances, and integration with other capabilities.
For the provision of consistent support and the execution of the task, NCIA will get subject matter expertise from the industry with a service (deliverable based/completion type) based AAS framework contract in the delivery of requested capability.
Under the direction / guidance of the NCSC Point of Contact, a contractor’s personnel will be the part of the NCSC Team supporting the following activities:

• Deploy, install, and configure Atlassian JIRA, Confluence, Bitbucket and any other Atlassian products or plugins supporting these capabilities according to best practices and following NATO security policy and directives.
• Implement necessary plugins, add‐ons, and integrations to enhance functionality and meet business requirements.
• Perform routine, pro‐active maintenance and system administration tasks including user management, access control, and permissions configuration, using NCSC processes and NCSC IT Service Management Tool.
• Raise, closely track, push for and implement the change requests when required (new product release, new security patch, new user feature requests ready for production,…)
• Interface with Atlassian support portal for entering, tracking and bug reports and feature requests.
• Monitor system performance, troubleshoot issues, and optimize configurations to ensure security, reliability, efficiency and resiliency.
• With the assistance of the backup team, conduct regular backups, implement, test and report on disaster recovery procedures to safeguard critical data.
• Implement security measures and protocols to protect sensitive data and ensure compliance with NATO security policy and directives.
• Champion the overall security of the ecosystem, notably by promptly applying security patches, upgrades, auditing mechanism to ensure the need‐to‐know principles are followed etc
• Provide technical support and troubleshooting assistance to users, resolving issues promptly to minimize disruptions.
• Develop and maintain documentation, and resources to educate users on best practices, tips, and tricks for utilizing Atlassian tools effectively. Performs other duties as may be required.
• Collaborate with other teams and stakeholders to integrate Atlassian tools with existing systems and workflows, notably with Microsoft suite of products, including Sharepoint.
• Customize workflows, forms, and dashboards to align with specific project requirements and team preferences.
• Stay informed about the latest features, updates, and trends in Atlassian products and related technologies.
• Evaluate and recommend new tools, plugins, or configurations to enhance productivity, collaboration, and innovation within the organization.

Requirements:

Required Profile:

• Excellent knowledge (5+ years) of Atlassian JIRA Datacenter and/or Confluence Datacenter as an administrator (not as a user).
• Proven experience (3+ years) as a System Administrator in Linux environments
• Strong understanding of networking, security principles, and best practices.
• Proficiency in scripting languages (e.g., Bash, Python) for automation and customization tasks.
• Excellent knowledge of Java, Groovy and Scriptrunnner.
• Strong problem‐solving skills and the ability to work independently as well as part of a team.
• Good communication skills with the ability to convey technical information clearly and concisely.
• Experience in interfacing with IT Service Management.
• The need to take ownership of tasks and wish to accomplish them to the end.

Desirable  Profile:
The candidate should also ideally have knowledge and experience in the following areas:

• Software development background
• Experience in working with NATO.
• Experience of working with NATO Communications and Information Agency.
• Experience of working with national Defence or Government entities.