2025-0183 Zabbix System Monitoring Engineer (NS) BELGIUM - 18 Jun

Deadline Date:  Wednesday 18 June 2025
 
Requirement:   Support to ARP24 Network Project with Network Monitoring – System Monitoring Engineer – ZABBIX
 
Location:  Brussels, BELGIUM
 
Time On-Site:  100%
 
Not to Exceed:  2025 BASE: NTE/ sprint 3,060 EUR (max. 26 sprints, total NTE 79,560 EUR) 2026, 2027 Options
 
Period of Performance:  2025 BASE: 21 July 2025
 
Required Security Clearance:  NATO SECRET
 
Introduction:
 
NCIA – CSU BRU:
Within the Agency CIS Support Unit (CSU) Brussels provides consistent, reliable and cost-effective ICT service delivery to all NATO customers located in the NATO compound in Brussels, including understanding and managing the interface with the Secretary General and Deputy Director General International Military Staff (DG IMS), through his/her delegated representatives ICTM/EXCO IMS, who act in the role of Intelligent Customer.
 
Coherence Branch:
The Coherence (COH) Branch supports the Agency’s Demand Management (DM) organization, and is responsible for liaison with all customers in the CSU’s AoR and supports the Commander CSU in the role as NCI Agency representative and provides a single entry point for customers. The Coherence Branch contributes and/or conducts monitoring and measurement of customer satisfaction. COH supports the management of all agreements concerning Service Provision, Operations and Exercises within the CSU AoR. The Coherence Branch supports Service Lines in the implementation and improvement of service management processes.
 
Coherence Branch – Service Management and Control (SMC) Team:
Within the Coherence Branch, the Service Management and Control (SMC) Team is responsible for the ITSM and System Monitoring Toolsets.
The team is looking for support regarding maintenance, operating and implementing a new monitoring system based on Zabbix. It is the intention to cover eight networks over various classifications containing hundreds of servers, communication devices, and applications. Services to be provided are related to visualising the captured data, forwarding infrastructure events to trigger automated ticket generation to prevent outages, recording capacity statistics for timely expansion of the infrastructure.
For this support, it is envisioned that support needs to be provided by ONE resource, having the skills of a Zabbix System Monitoring Engineer. This support will be provided under the direction of the Head of the Branch and the SMC Toolsets Manager.
 
Objectives
The main objectives of this statement of work can be summarized as follow:

• Maintaining the existing Zabbix system implementation on the already monitored networks;
• Identifies, assesses and manages the infrastructure events;
• Develop the Zabbix system monitoring on the not yet monitored networks and devices. 

• Maintain, patch and continuously improve the existing Zabbix system monitoring solution;
• Design and deploy the necessary Zabbix system components to the not monitored networks and devices;
• Prepare Zabbix system architecture updates and communicate them with the System Architecture and Security teams for their acceptance;

• Infrastructure events data collection from all defined sources;
• Take necessary actions to ensure all elements of IT services are monitored;
• Prepare documentation including design documents, SOPs, etc;

• Implementation of the agreed design updates;
• Ensure information is accurate and up-to-date.

• Updating the configuration depending on the operational needs;
• Making dashboards and other representations of data;
• Investigate and resolve issues in a systematic approach;

• The Contractor shall deliver services 100% on site at NCI Agency, Brussels Belgium.
• At the NCI Agency or other NATO sites, the highest level of classification that contractor may need to access is NATO SECRET (NS). As a result of this contractor must hold a valid NATO SECRET Security Clearance.
• The contractor shall report on provided services to the Head of Coherence Branch.
• The contractor shall participate in weekly status update meetings, activity planning and other meetings as instructed, physically in the office, or in person via electronic means using Conference Call capabilities, according to the Team Leaders instructions.
• For each sprint to be considered as complete and payable, the contractor must report the outcome of his/her service during the sprint, first verbally during the retrospective meeting and then in written within three (3) days after the sprint’s end date. The format of this report shall be a short email to the NCIA Point of Contact mentioning briefly the service held and the development achievements during the sprint.

• All the deliverables provided under this statement of work will be based on NCIA templates or agreed with the project point of contact.
• All support, maintenance, documentation and required code will be stored under configuration management and/or in the provided NCI Agency tools.
• All developed solutions, tools and code under this project will be property of the NCI Agency.

• The performance of these services require a valid NATO SECRET security clearance.
• The expected classification level of the deliverables is up to NATO SECRET.
• The execution of the services may require the consultants to access information, as well as CIS systems, classified up to NATO SECRET.

• This is a deliverables-based contract.
• The contractor will be required to provide the service 100% on-site at NCIA, NATO Headquarters – Brussels - Belgium. Exceptional off-site activities to support service delivery can also be arranged with the line manager’s coordination and approval.
• The contractor will provide the service on-site and there is a possibility to work 1 day per week teleworking from Belgium, providing services during NATO HQ working hours.
• The services will be conducted during normal office hours following the NCIA Brussels calendar.
• NCIA will provide access to relevant networks and resources as required by the project.
• The services depicted in this SOW are expected to be carried by a single contractor.
• Contractor will be part of the NCIA NHQ SMC team.

• There may be requirements to travel to other sites within NATO for completing these tasks.
• Travel costs are out of scope and will be borne by the NCI Agency separately in accordance to the provisions of the AAS+ Framework Contract and NCIA Travel Directive.

• The performance of these services require a valid NATO SECRET security clearance.

• University Degree and 3 years function related experience or Higher Secondary Education and completed advanced vocational training leading to a professional qualification or professional accreditation with 4 years post related experience;
• Knowledge in cross-network monitoring architecture using Zabbix;
• Recent experience on design, installation and maintenance of Zabbix monitoring systems over multiple Active Directory domains;
• Expert knowledge in Zabbix toolset in large scale client-server based environment;
• In-depth knowledge in monitoring different aspects of the IT infrastructure and mainstream applications;
• General experience in all lifecycle aspects of Communication Information Systems (CIS) aimed at achieving effective system development and deployment.

• Previous work experience in international organizations, such as NATO, or specialized Defence Industry;
• Zabbix Professional certifications;
• Excellent troubleshooting skills.