Deadline Date:
Wednesday 20 August 2025
Requirement:
Technical Support for Oracle Applications
Location:
Braine l'Alleud, BELGIUM
Full Time On-Site:
Yes
Time On-Site:
100%
Not to Exceed:
2025 Base: 3,690 EUR NTE/week (max.12 weeks, total NTE 44,280 EUR)
2026, 2027, 2028 OPTIONS
Period of Performance:
2025 BASE: 1 October 2025
Required Security Clearance:
NATO SECRET
Please do NOT
apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted .
Introduction:
The NCI Agency (hereafter referred to as the "Purchaser") is seeking ongoing technical support for the NBAC Business Area for the FINS Service, focused on ensuring continued L2 and L3 support for existing applications while also offering expert guidance and consultation on continuous improvement changes and ongoing projects when required. It is envisioned that for this support, one resource having the skills and experience of an L3 Support Engineer (For Oracle EBS Applications) is needed.
Objectives:
- The Fins Application Service is an integrated service which provides support for oracle E-Business Suite based software for different business processes such as finance, acquisition and travel process across NATO (ACO, ACT IMS).
- This Statement of Work aims to enhance the support model for Fins Application Service, focusing on maintaining existing applications while providing support for Continuous improvement initiatives.
Under the overall direction of the Service Area Owner and Service Delivery Manager, the following activities will be supported:
- Technical support services for Oracle E-Business Suite and related applications (e.g. GL Wands, Apro) both for projects and in-service support. These services are further detailed in the points below.
- Providing 2 nd and 3 rd line support to the assigned business applications, by responding to service requests, investigating and resolving incidents and problems, communicating solutions or advices to customers and users on changes and improvements based on best business practices.
- Support in contributing to the gathering, analysis, setup, design and documentation of new requirements and change requests.
- Support in developing and reviewing documentation such as requirements, definitions, functional and technical design documents, system specifications or other deliverables.
- Support in providing time estimates for the development and implementation of new requirements.
- Support in ensuring full lifecycle tests of requests for change before they are presented to the user for user acceptance testing.
- Active support and contribution to relevant projects or service operation across Service Lines where integration is required.
- Participating/attending job-related conferences and trainings in order to keep the knowledge and expertise up-to-date.
- Providing briefings and presentations.
The Contractor will provide services related to the activities above, using an agile and iterative approach using multiple sprints, with each sprint planned for a duration of 5 days.
Practical Arrangements:
Place of Performance
The contractor will be required to provide services 100% on-site at Braine l'Alleud, Belgium.
Hours of Operation Service
The Service will be provided during normal office hours following the Braine l'Alleud calendar (Mo.-Th. 08:30h-17:30h; Fr. 8:30h-15:30h). Due to the nature of the service, this will be as well outside office hours and on weekends, if necessary and agreed.
Limited part of the sprint activities may be requested to be executed outside business hours. This for patching windows (approximately once a month) during weekdays and up to 4 weekend interventions per year. For these occasions sprint price remains unchanged as the effort should be included in the print scope.
NCI Agency in Braine l'Alleud official holiday schedule applies and will be provided to the contractor.
Travel
There may be requirements to travel to other sites within NATO for completing these tasks for periods not exceeding 2 weeks.
Travel will be the responsibility of the contractor and the expenses will be reimbursed in accordance with Article 5.5 of AAS Framework Contract and within the limits of the NCIA Travel Directive. They will be invoiced separately to the purchaser by the service provider, in accordance with the terms and conditions of the framework agreement.
These additional travel costs are considered an extra charge to the overall bid price.
Contractor Furnished Services
Contractor shall furnish everything required to perform the contract except for the items specified and covered under NCIA Furnished Property and Services below.
NCIA Furnished Property and Services
Access to relevant networks and environments will be provided by NCIA
Work is to be performed on the NCI Agency network(s) and appropriate hardware and connectivity will be provided by the NCI Agency, for the duration of this contract, and is to be returned upon completion of the contract.
Other
The Service depicted in this SOW is expected to be carried by a SINGLE RESOURCE.
Requirements:
Security:
- With this role being of technical nature providing administrative support and dealing with NATO ERP data, a security clearance at the NATO Secret level is required prior to the start of the engagement.
- A minimum of 10 years recent practical experience as an Oracle E-Business Suite Developer, demonstrating a 24 months sustained period of performance on the previous 2 most recent assignments.
- Detailed knowledge of and experience with Oracle E-Business Suite 12.2 (or higher) focusing on Oracle E-Business Suite development,
- Advanced knowledge of and experience with SQL and PL/SQL;
- Experience with Oracle E-Business Suite Workflow and Developer tools;
- Experience with Oracle Application Framework (OAF) development;
- Experience of working with Oracle Discoverer, Financial Statement Generator, Application Desktop Integrator (ADI), Web ADI and XML Publisher;
- Detailed understanding of the Oracle E-Business Suite Release 12.2 (or higher) data model;
- Experience in working under software development methodology and with software implementation lifecycle;
- Knowledge of accounting fundamentals and experience in the development and maintenance of financial software;
- Experience of writing detailed technical documents based on functional design documents
- Knowledge of and experience with developing in an Oracle Application Express (APEX) application environment integrated with Oracle E-Business Suite.
- Knowledge of and experience with Oracle E-Business Suite Integrated SOA Gateway (ISG).
- Strong analytical, problem-solving, and organizational skills
- Experience providing L2/L3 support
- Familiarity with configuration management/versioning procedures and tools
- A team player attitude and be a good communicator.
The proposed resource to deliver these services should be a motivated engineer with strong problem-solving skills, full proficiency in English, and a passion for customer service.