Deadline Date:
Wednesday 20 August 2025
Requirement:
Oracle Applications Functional SME for Financials
Location:
Braine l'Alleud, BELGIUM
Full Time On-Site:
Yes
Time On-Site:
100%
Not to Exceed:
2025 Base: 2,745 EUR NTE/week (max.12 sprints, total NTE 32,940 EUR)
2026, 2027, 2028 OPTIONS
Period of Performance:
2025 BASE: 1 October 2025
Required Security Clearance:
NATO SECRET
Introduction:
The NCI Agency (hereafter referred to as the "Purchaser") is seeking ongoing functional support for the NBAC Business Area for the FINS Service, focused on ensuring continued L1 support for existing applications while also offering expert guidance and consultation on continuous improvement changes and ongoing projects when required. It is envisioned that for this support, one resource having the skills and experience of an L1 Support Engineer (For Oracle EBS Applications) is needed.
Objectives:
- The Fins Application Service is an integrated service which provides support for oracle E-Business Suite based software for different business processes such as finance, acquisition and travel process across NATO (ACO, ACT IMS).
- This Statement of Work aims to enhance the support model for Fins Application Service, focusing on maintaining existing applications while providing support for Continuous improvement initiatives.
Under the overall direction of the Service Area Owner and Service Delivery Manager, the following activities will be supported:
- Provide first line support for ACO HQs staff requiring assistance related to FinS application software and related tool
- Support in performing duties as the ACO POC with NCIA NBAC functional, technical and applications system administrator, ensuring controls/security of the system and follow-up of the NCIA incidents.
- Support in troubleshooting FinS problems and workflow issues related to FinS utilization within FINAC as well as other staff elements of all ACO HQ using specific tools (i.e. Oracle Workflow, Wands, XML Publisher, etc.)
- Support in designing and build management and financial reports to be used by all ACO Community (Wands, XML Publisher, SQL query)
- Support as liaison between FINAC and NCIA for all FinS terminal, server, or software problems, coordinates updates and patches for all ACO sites
- Active support for entering/maintaining other core data elements in FinS (i.e. travel destinations, mode of travel, etc.)
- Support in performing specific actions to prepare the system for new fiscal years in FinS as part of the end of year procedure.
- Support in user access controls (user creation, deactivation, reset password) and user responsibilities in FinS, while maintaining proper segregation of duties and security controls.
- Support implementation of any system changes as directed by the FinS Configuration Management Board or by NCIA NBAC (CPU, certificates, DB/ Server upgrade), tests, documents, coordinates with the key user, coordinates the resolution of issues between the FinS Service Desk and the ACO HQs and NCIA NBAC.
- In coordination with the ACO Finance and Accounting Community, represents the ACO Commands in FinS development activities and establishing procedures with subordinate HQs for linkages into the centralized FinS configuration.
- Supervise all transactional processes related to the centralized FinS installation, including consolidation, budget, contracting, assets, cash management, accounting activities.
- Active support and contribution in the execution of the different aspects of the project, specifically business processes analysis, review and design; oversees development of document, ensuring that all design and configuration aspects are addressed and control and security mechanisms are established.
- Support in preparation of technical, functional and user documentation.
- Keeps abreast of developments in the field and determines the need for testing and evaluating new products and technologies; provides leadership introducing and advising technological changes; prepares various technical reports.
- Support in writing SQL query to extract information and investigate issues.
The Contractor will provide services related to the activities above, using an agile and iterative approach using multiple sprints, with each sprint planned for a duration of 5 days
Practical Arrangements:
Place of Performance
The contractor will be required to provide services 100% on-site at Braine l'Alleud, Belgium.
Hours of Operation Service
The Service will be provided during normal office hours following the Braine l'Alleud calendar (Mo.-Th. 08:30h-17:30h; Fr. 8:30h-15:30h). Due to the nature of the service, this will be as well outside office hours and on weekends, if necessary and agreed.
Limited part of the sprint activities may be requested to be executed outside business hours. This for patching windows (approximately once a month) during weekdays and up to 4 weekend interventions per year. For these occasions sprint price remains unchanged as the effort should be included in the print scope.
NCI Agency in Braine l'Alleud official holiday schedule applies and will be provided to the contractor.
Travel
There may be requirements to travel to other sites within NATO for completing these tasks for periods not exceeding 2 weeks.
Travel will be the responsibility of the contractor and the expenses will be reimbursed in accordance with Article 5.5 of AAS Framework Contract and within the limits of the NCIA Travel Directive. They will be invoiced separately to the purchaser by the service provider, in accordance with the terms and conditions of the framework agreement.
These additional travel costs are considered an extra charge to the overall bid price.
Contractor Furnished Services
Contractor shall furnish everything required to perform the contract except for the items specified and covered under NCIA Furnished Property and Services below.
NCIA Furnished Property and Services
Access to relevant networks and environments will be provided by NCIA
Work is to be performed on the NCI Agency network(s) and appropriate hardware and connectivity will be provided by the NCI Agency, for the duration of this contract, and is to be returned upon completion of the contract.
Other
The Service depicted in this SOW is expected to be carried by a SINGLE RESOURCE.
Requirements:
Security:
- With this role being of technical nature providing administrative support and dealing with NATO ERP data, a security clearance at the NATO Secret level is required prior to the start of the engagement.
The consultancy support for this work requires an experienced Support Engineer (L1 Support) with the following qualifications:
- A minimum of 8 years recent practical experience as an Oracle E-Business Suite functional Subject Matter Expert, demonstrating a 24 months sustained period of performance on the previous 2 most recent assignments,
- Detailed knowledge of and experience with all Oracle E-Business Suite Release 12.2.X Financials and Purchasing applications,
- Excellent understanding of General Ledger, Accounts Payable, Accounts Receivable, Cash Management and Sub-Ledger Accounting;
- Strong understanding, E-Business Tax, Purchasing, and Fixed Assets business flows and setups plus their implications at General Ledger level;
- Excellent understanding of budget accounting (summary account, budgetary control configuration), encumbrance accounting, accrual accounting and experience of Public Sector accounting processes.
- Ability to perform a range of Financials associated duties (reconciliation, consolidation, revaluation);
- Understanding month-end and year-end processes of predefined sub-ledgers and General Ledger;
- Understanding all aspects of Finance related reporting, including but not limited to identification of appropriate standard reports and the development of any additional reports required;
- Thorough understanding of bank reconciliation process and use of electronic banking payment formats;
- Knowledge of and experience with all different finance approval workflows (Accounts Payable, Purchasing, General Ledger);
- Detailed knowledge and experience with travel claim related processes and tools
- Strong analytical, problem-solving, and organizational skills
- Experience providing L2/L3 support
- Basic SQL and SQL* knowledge
- Familiarity with configuration management/versioning procedures and tools
- Understanding of ITIL 4 and hands-on experience with BMC Remedy ITSM
- The ability to document processes and provide training on tools and best practices
- A team player attitude and be a good communicator.
- Support services under this SOW is critical for maintaining efficient IT support operations, ensuring users receive timely and effective assistance.
- The proposed resource to deliver these services should be a motivated engineer with strong problem-solving skills, full proficiency in English, and a passion for customer service.