Deadline Date:
Friday 15 August 2025
Requirement:
SATCOM System Management Services
Location:
Mons, BELGIUM
Full Time On-Site:
Yes
Time On-Site:
100%
Not to Exceed:
2025 Base Period: 39,150 EUR
2026 Option: 117,720 EUR
2027 Option: 118,170 EUR
2028 Option : 118,890 EUR
Period of Performance:
2025 Base: 22 September 2025
Required Security Clearance:
NATO SECRET
Please do NOT
apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
Background:
Place of Performance: Services will be provided primarily on-site in Mons, Belgium in designated as Class I and II Security Area.
Travel Requirement: Travel may be required to other Purchasers' locations on exceptional basis. Travel costs are out of scope and will be borne by the NCI Agency separately in accordance to the provisions of the AAS+ Framework Contract and NCIA Travel Directive
Hours of Operation: The Contractor is expected to provide services during Purchaser's working hours — Monday to Thursday from 08h30 until 17h30 and Friday from 08h30 until 15h30.
Reporting: The Contractor shall produce Monthly Service Performance Report completion reports (format: e-mail update), which include details of activities performed, the list of the KPI completion and penalties if it is applicable.
Requirements:
Qualifications:
It is envisioned the services will be provided by one resource being qualified System Manager with experience in Microsoft-based server infrastructure and Cisco network platforms meeting the following requirements:
- The NCI Agency has been established with a view to meeting the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange
- The NATO Communications and Information Agency (NCI Agency) is dedicated to acquiring, deploying, and defending communication systems for NATO's political decision-makers and Commands. It operates on the frontlines against cyber-attacks, collaborating closely with governments and industry to prevent future debilitating attacks. The NCI Agency plays a crucial role in maintaining NATO's technological edge and ensuring the collective defence and crisis management capabilities of the Alliance. In pursuit of our mission, we require specialized advisory services to enhance our interim workforce capacity.
- To strengthen the central SATCOM Operations Team, the NCI Agency seeks support in activity related to system administration, configuration management, and cybersecurity support to sustain core infrastructure that supports NATO SATCOM services.
- Services will be provided at NCI Agency HQ, Mons, Belgium, with work conducted on-site in a secure operational environment.
Place of Performance: Services will be provided primarily on-site in Mons, Belgium in designated as Class I and II Security Area.
Travel Requirement: Travel may be required to other Purchasers' locations on exceptional basis. Travel costs are out of scope and will be borne by the NCI Agency separately in accordance to the provisions of the AAS+ Framework Contract and NCIA Travel Directive
Hours of Operation: The Contractor is expected to provide services during Purchaser's working hours — Monday to Thursday from 08h30 until 17h30 and Friday from 08h30 until 15h30.
Reporting: The Contractor shall produce Monthly Service Performance Report completion reports (format: e-mail update), which include details of activities performed, the list of the KPI completion and penalties if it is applicable.
Requirements:
Qualifications:
It is envisioned the services will be provided by one resource being qualified System Manager with experience in Microsoft-based server infrastructure and Cisco network platforms meeting the following requirements:
- Bachelor's degree in Information Technology, Cybersecurity, or a related field.
- Minimum 5 years of experience in system and network administration.
- Expertise in Windows Server platforms, Active Directory, WSUS, and backup solutions. Proficiency in Cisco Solutions, including knowledge of Cisco authentication technologies.
- Experience with security accreditation, STIG compliance, or audit remediation activities.
- Familiarity with ITIL practices and working in mission-critical or classified environments.
- Database management, data analysis, and troubleshooting