Deadline Date:
Thursday 18 September 2025
Requirement:
Provision of SATCOM EHF/UHF SATCOM Support Technician Services
Location:
Mons, BELGIUM
Full Time On-Site:
Yes
Time On-Site:
100%
Not to Exceed:
2025 Base Period: 19,530 EUR
2026 Option: 117,360 EUR
2027 Option: 121,275 EUR
2028 Option: 125,190 EUR
Period of Performance:
2025 Base: 03 November 2025
Required Security Clearance:
NATO COSMIC TOP SECRET
Please do NOT
apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
Project Specifics:
Background:
Place of Performance: Work will be conducted primarily on-site in Mons, Belgium in designated as Class I and II Security Area.
Travel Requirement: Travel may be required to other Purchasers' locations on exceptional basis. Travel arrangements will be the responsibility of the contractor and the expenses will be reimbursed in accordance with Article 5.5 of AAS Framework Contract and within the limits of the NCIA Travel Directive.
Hours of Operation: The Contractor is expected to follow the Purchaser's working hours—Monday to Thursday from 08h30 until 17h30 and Friday from 08h30 until 15h30.
Coordination and Reporting: The Contractor shall produce Monthly Service Performance Reports in the form of email updates. These reports will be coordinated with the NCIA POC and will include details of the activities performed, the completed KPIs, and any applicable penalties.
Safety and Compliance and other arrangement:
Service Delivery Requirements:
One resource is required to deliver the services under this SOW, with the below requirements:
The Contractor shall fulfil the following requirements:
- The NCI Agency has been established with a view to meeting the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange.
- The NATO Communications and Information Agency (NCI Agency) is dedicated to acquiring, deploying, and defending communication systems for NATO's political decision-makers and Commands. It operates on the frontlines against cyber-attacks, collaborating closely with governments and industry to prevent future debilitating attacks. The NCI Agency plays a crucial role in maintaining NATO's technological edge and ensuring the collective defence and crisis management capabilities of the Alliance. In pursuit of our mission, we require specialized advisory services to enhance our interim workforce capacity.
- To ensure continuity of service delivery and lifecycle management of NATO's EHF and UHF SATCOM systems, the Agency seeks outsourced service support. The Contractor shall deliver EHF/UHF SATCOM support services covering operations, maintenance, configuration, incident management, documentation, and coordination. Services will be delivered as part of the SATCOM UHF Segment Service Delivery framework, ensuring alignment with NATO's mission-critical availability and security requirements..
- This position will be based at NCI Agency HQ, Mons, Belgium, with work conducted on-site in a secure operational environment.
Place of Performance: Work will be conducted primarily on-site in Mons, Belgium in designated as Class I and II Security Area.
Travel Requirement: Travel may be required to other Purchasers' locations on exceptional basis. Travel arrangements will be the responsibility of the contractor and the expenses will be reimbursed in accordance with Article 5.5 of AAS Framework Contract and within the limits of the NCIA Travel Directive.
Hours of Operation: The Contractor is expected to follow the Purchaser's working hours—Monday to Thursday from 08h30 until 17h30 and Friday from 08h30 until 15h30.
Coordination and Reporting: The Contractor shall produce Monthly Service Performance Reports in the form of email updates. These reports will be coordinated with the NCIA POC and will include details of the activities performed, the completed KPIs, and any applicable penalties.
Safety and Compliance and other arrangement:
- Follow all safety protocols to prevent accidents and injuries.
- Ensure compliance with agency, industry standards and regulations.
- The Contractor shall manage and be responsible for all activities mentioned in the Section 2.
- The Supplier shall strive to lower the rotation of Contractor's personnel and maintain the same staff Contractor working under this SoW.
- The Purchaser will support the Contractor with access to the IT systems as required.
- The Contractor shall install and operate the equipment following the manufacturer's requirements.
- The Contractor shall minimize the impact to the service during the execution of the work.
- The Contractor shall bring immediately to the attention of the Purchaser Point of Contact on-site any issues preventing the execution of the work.
Service Delivery Requirements:
One resource is required to deliver the services under this SOW, with the below requirements:
The Contractor shall fulfil the following requirements:
- Security Clearance: The Contractor shall possess valid NATO-CTS Personal Security Clearances for the duration of the Contract performance.
- Language Proficiency: English: C1
- Education: University Degree in Telecommunications, Electronics, or a related field, with at least two years of post-related experience; or Higher Vocational Training with a minimum of five years of post-related experience.
- SATCOM Expertise: Minimum of three years of practical experience in SATCOM systems, including UHF, SHF, HF and EHF systems.
- Technical Expertise: Familiarity with modern military communication networks, including interfaces, protocols, and experience with SATCOM Operations.
- Customer Service and Incident Management: Experience in service management (incident, problem management, etc.) and a customer-focused approach in a control centre environment.
- NATO Environment: Prior experience working in a NATO or multinational military setting, with a solid understanding of NATO operational standards and protocols.