Requirement Title: Oracle Applications Functional SME for Financials (2)
Location of Performance: NCIA, Braine l'Alleud, Belgium
Cost Not to Exceed:
2026 Base: 4,617.00 EUR NTE/month (11 months, total NTE 101,574.00 EUR)
2026 Option: up to 11 months, same price as 2026
BASE 2027 and 2028 OPTIONS
Period of performance: 2026 BASE: 19 January 2026
Evaluation Methodology: Lowest Priced Technically Compliant
Required Security Clearance: NATO SECRET
Please do NOT
apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
Introduction:
The NCI Agency (hereafter referred to as the "Purchaser") is seeking to provide ongoing functional support for the NBAC Business Area for the FINS Service. This support will focus on ensuring continued L2 and L3 support for
existing applications while also offering expert guidance and consultation on continuous improvement changes
and ongoing projects when required.
existing applications while also offering expert guidance and consultation on continuous improvement changes
and ongoing projects when required.
Objectives:
The Fins Application Service is an integrated service which provides support for oracle E-Business Suite based software for different business processes such as finance, acquisition and travel process across NATO (ACO, ACT IMS).
This Statement of Work aims to enhance the support model for Fins Application Service, focusing on maintaining existing applications while providing support for Continuous improvement initiatives.
Scope of Work:
Under the overall direction Service Area Owner and Service Delivery Manager, the following activities will be
supported:
supported:
- Being responsible for the assigned business applications and services.
- Log and track support incidents using the helpdesk ticketing system. Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels.
- Providing 2nd and 3rd line support to the assigned business applications, by responding to service requests, investigating and resolving incidents and problems, communicating solutions or advices to customers and users on changes and improvements based on best business practices.
- Contributing to the gathering, analysis, setup, design and documentation of new requirements and change requests.
- Developing and reviewing documentation such as requirements, definitions, functional and technical design documents, system specifications or other deliverables.
- Providing time estimates for the development and implementation of new requirements.
- Ensures full lifecycle tests of requests for change before they are presented to the user for user acceptance testing.
- Active contribution to relevant projects or service operation across Service Lines where integration is required.
- Participating/attending job-related conferences and trainings in order to keep the knowledge and expertise up-to-date.
- Escalate complex issues to vendor support or appropriate teams when necessary. Follow up on escalated issues to ensure timely resolution and user satisfaction.
- Providing briefings and presentations.
- Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions. Share knowledge and best practices with team members to improve overall service quality.
- Provide users with guidance and training on best practices for using Oracle EBS Applications. Promote self-service tools and resources to empower users and reduce support requests.
- Communicate effectively with users to understand their issues and provide clear instructions. Collaborate with IT teams to resolve issues and improve service delivery.
The contractor shall participate in daily status update meetings, activity planning and other meetings as instructed,
physically in the office, or in person via electronic means using Conference Call capabilities, according to the
Service Delivery Manager / Team Leaders instructions.
For each sprint to be considered as complete and payable, the contractor must report the outcome of his/her work
during the sprint, first verbally during the retrospective meeting and then in written within three (3) days after the
sprint's end date. The format of this report shall be a short email to the NCIA Point of Contact mentioning briefly
the work held and the development achievements during the sprint.
Practical Arrrangements:
- The contractor will be required to provide services 40% on-site at Braine l'Alleud, Belgium.
- The services will be conducted during normal office hours following the Braine l'Alleud calendar, as well as outside office hours and on weekends, if necessary and agreed.
- NCI Agency in Braine l'Alleud official holiday schedule applies and will be provided to the contractor.
- Contractor Furnished Services: Contractor shall furnish everything required to perform the contract except for the items specified and covered under NCIA Furnished Property and Services below.
- NCIA Furnished Property and Services: Access to relevant networks and environments will be provided by NCIA
- The services depicted in this SOW is expected to be carried by a SINGLE RESOURCE.
- Services are to be performed on the NCI Agency network(s) and appropriate hardware and connectivity will
be provided by the NCI Agency, for the duration of this contract, and is to be returned upon completion of the contract.
The consultancy support for this work requires an experienced Support Engineer (L3 Support) with the following
qualifications:
- A minimum of 15 years of practical experience with Oracle E-Business Suite R12.X Financials and
Purchasing application of which at least 10 years with Oracle E-Business Suite R12.2including but not
limited to:- experience with Oracle General Ledger, Accounts Payable, Accounts Receivable, Cash Management and Sub-Ledger Accounting;
- experience with E-Business Tax, Purchasing, and Fixed Assets business flows and setups plus their implications at General Ledger level;
- Experience with budget accounting (summary account, budgetary control configuration), encumbrance accounting, accrual accounting and experience of Public Sector accounting processes;
- Ability to perform a range of Financials associated duties (reconciliation, consolidation, revaluation);
- Understanding month-end and year-end processes of predefined sub-ledgers and General Ledger;
- Understanding all aspects of Finance related reporting, including but not limited to identification of appropriate standard reports and the development of any additional reports required;
- Thorough understanding of bank reconciliation process and use of electronic banking payment formats;
- Knowledge of and experience with all different finance approval workflows (Accounts Payable, Purchasing, General Ledger);
- Experience with tools that work close together with Oracle EBS like Appdefend, Wands, more4Apps Wizards is a must;
- Experience with Oracle EPM, APRO Invoice Automation and Kyriba is a plus;
- The last work experience must demonstrate a 36 months sustained period of performance on the previous 2 most recent assignments.
- Experience working both in a functional role on a project as well as delivering support in operations and maintenance.
assistance.
The proposed person to deliverthese servicesshould be a motivated engineer with strong problem-solving skills,
full proficiency in English, and a passion for customer service.