Requirement: Business Analysis and Reporting Services
Location: 80% Off-site / 20% On-site, Mons, Belgium
Cost Not to Exceed: 2026 BASE NTE: 70,425 EUR
Period of Performance: 2026 BASE: As soon as possible, no later than 1 July 2026 (tentative) – 31 December 2026.
2027 OPTION: 1 January 2027 – 31 December 2027.
2028 OPTION: 1 January 2028 – 31 December 2028.
Required Security Clearance: NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Introduction:
- The NCI Agency has been established with a view to meeting the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange.
- The NATO Communications and Information Agency (NCI Agency) is dedicated to acquiring, deploying, and defending communication systems for NATO's political decision-makers and Commands. It operates on the frontlines against cyber-attacks, collaborating closely with governments and industry to prevent future debilitating attacks. The NCI Agency plays a crucial role in maintaining NATO's technological edge and ensuring the collective defence and crisis management capabilities of the Alliance. In pursuit of our mission, we require specialized advisory services to enhance our interim workforce capacity.
- Operations and Exercises (OPEX) Centre is accountable to support Alliance Operations, Missions (AOM) and exercises during peacetime, crisis and conflict, by providing NCIA lead liaison, planning and coordinating functions. Acting as the primary Agency's interface to the customer, OPEX Centre is coordinating the NCI Agency efforts provided by the Business Areas, the CSUs and other Agency organizational elements.
- OPEX Centre has a requirement for a Subject Matter Expert (SME) to be embedded with the RPMO team, in support of development and streamlining the planning and funding process for operations, missions and exercises in 2026 and beyond. The part of the 2026 effort to be covered within this RFQ will be mainly focused on deep assessment of all NCIA OEs involvement in support to operations, missions and exercises.
- The required expertise will supplement the current level of expertise within the OPEX RPMO Team. The Contractor requested in this RFQ must be ready to quickly integrate with the current OPEX RPMO Team, taking up duties and responsibilities. The work required will be based on Intended Business Outputs and Outcomes, and defined Deliverables, as described in the following sections.
- Deliver a robust, data-driven portfolio, budgeting, and forecasting capability that strengthens organizational decision-making and enhances operational readiness. Through the development of standardized portfolio registers, executive dashboards, governance review packs, and audit-ready financial documentation, the Business Analyst ensures that leadership has clear, timely, and actionable insights into resource utilization, risk exposure, and strategic alignment.
- A critical component of this work is the ongoing review and validation of service rates, which directly influences cost accuracy, budget planning, and long-range forecasting. By maintaining precise service rate structures and integrating them into financial models and operational planning cycles, the organization can better anticipate resource demands, support mission-critical operations, and ensure that support to operations and exercises are funded and executed with maximum efficiency.
- Collectively, these deliverables create a transparent, well-governed financial ecosystem that enables proactive management, reduces operational risk, and strengthens the organization's ability to execute its mission.
The Business Analyst shall deliver a comprehensive set of portfolio, budgeting, forecasting, and governance outputs that strengthen financial stewardship and enhance the organization's ability to plan, resource, and execute operational and exercise requirements. The role is outcome-focused and accountable for the accuracy, quality, and usability of all deliverables, with particular emphasis on optimizing service rate planning and ensuring efficient programming of support to operations and exercises.
Coordination and Payment:
The Contractor shall provide a Delivered Completion Report at the conclusion of each deliverable. The report shall be submitted via email and must include a summary of activities performed during the deliverable. The report shall be submitted within five (5) working days following the end of the deliverable.
Payment shall be made at the end of each quarter in accordance with the Delivery Schedule. Payment is dependent upon successful acceptance of the Deliverable Completion Report and the Delivery Acceptance Sheet (DAS).
Invoices shall be accompanied with a Delivery Acceptance Sheet signed by the Contractor and the NCIA POC (Direct Line Manager).
Partial Delivery / Partial Payment:
In the event that a deliverable is only partially completed, the Project Authority may, at its discretion, accept the completed portion, provided that it meets the agreed acceptance criteria. Such partial acceptance must be clearly documented in the Delivery Acceptance Sheet (DAS), including a description of the accepted scope and any outstanding items. Where partial acceptance is granted, payment shall be made on a pro-rata basis, corresponding to the value of the accepted portion of the deliverable, as agreed between the Contractor and the NCIA. Any non-accepted portion shall not be invoiced and shall remain subject to completion and full acceptance before payment can be made.
Tools and Systems
The Business Analyst is expected to work with or within the following tools:
Project Portfolio Management (PPM) tools: e.g., ServiceNow, EBA
Financial Planning tools: e.g., Oracle, SAP
Visualization tools: e.g., Power BI, Tableau
Collaboration tools: e.g., Skype, SharePoint, Polycom, JIRA
Data validation and tracking: Excel, Smartsheet, or internal systems
Requirements
Essential Qualifications and Skills:
- Fluency in English corresponding to standard STANAG-6001 3333 (listening, speaking, reading and writing) or equivalent.
- A higher secondary education and completed higher vocational training leading to a formal or professional certification with at least three years of function-related experience; OR a secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with at least five years of post-related experience.
- A recognized Project Management certification, such as PRINCE2 or PMP.
- Analytical thinking and problem-solving capability, including: breaking down complex business problems; identifying root causes rather than symptoms; evaluating options and trade-offs; and applying critical thinking and structured reasoning.
- Communication and stakeholder management skills, including: translating business needs into technical requirements and vice versa; running meetings, workshops, and interviews; managing expectations across stakeholders; and writing clear documentation such as business requirements documents and user stories.
- Data analysis skills, including advanced Excel (formulas, pivot tables), SQL, basic data visualization using Power BI or Tableau, and interpreting trends to draw actionable insights.
- Business acumen, including knowledge of business processes across finance, operations, and related domains; understanding of KPIs and performance metrics; and relevant industry awareness.
