Requirement: NSATU Core Services Level 3 Engineering Support
Location: Wiesbaden, Germany
Cost Not to Exceed: 13,320 EUR.
Period of Performance: Commencing as soon as possible, but no later than 1 September 2026, until 31 December 2026.
Required Security Clearance: NATO COSMIC TOP SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Introduction
The NATO Integrated Mission Services Centre (NIMSC) is responsible for the coordination, planning, and delivery of engineering and operational support capabilities across NATO Enterprise Architecture and Mobile CIS Infrastructure, including Deployable CIS Services (DCIS), Dispersible Systems, Highly Mobile Systems, SATCOM, and Wireless Communications; supporting NATO Missions. To ensure the sustained availability, performance, and resilience of these mission-critical capabilities, NIMSC requires structured, continuous Engineering, Operations and Maintenance (O&M) support, aligned with NATO governance processes and operational priorities.
Through this Statement of Work (SoW), the NIMSC seeks industry support to deliver technical, operational, engineering, and service-governance activities for the NATO Security Assistance and Training for Ukraine (NSATU), and its NATO Enterprise Architecture and Deployable CIS (DCIS). The objective is to ensure uninterrupted service delivery, effective incident and change management, accurate and auditable reporting, and continuous service improvement across all NSATU functional locations. The Contractor, through the selected personnel, will provide Core Services Engineering Level 3 technical support, infrastructure maintenance, system documentation management, engineering service reporting, and operational coordination activities, ensuring that NSATU NATO Enterprise Architecture and Deployable CIS (DCIS) capabilities remain fully operational, secure, and aligned with NATO standards.
Intended Business Outcome
The intended business outcome of this Statement of Work is to ensure the reliable, secure, and continuous operation of NATO CIS services and more specifically for the NATO Security Assistance and Training for Ukraine (NSATU) mission, through proactive support, maintenance, and iterative service improvement.
Specifically, the main objectives are:
- Ensure service continuity and availability by maintaining stable and resilient NSATU NATO CIS Services and architectural operations aligned with defined performance targets and service levels.
- Reduce operational disruptions through timely incident intervention, efficient fault diagnosis, and adherence to defined resolution KPIs.
- Enable proactive engineering service delivery by implementing continuous monitoring and preventive maintenance of NSATU NATO CIS Services and architecture and services.
- Support operational agility and evolution through iterative updates and enhancements aligned with emerging business and operational requirements.
- Strengthen governance and compliance by ensuring that all activities (Incident, Change, and Release Management) are executed in accordance with NATO processes and standards.
Scope Of Work
The scope covers the Core Services Operations and Maintenance (O&M) of NSATU NATO CIS Services and architecture including continuous support, monitoring, maintenance, and controlled service updates. The Contractor shall provide services in a continuous and structured manner, ensuring alignment with operational priorities, service levels, and NATO governance processes. The services shall be delivered through the assignment of one (1) qualified personnel as set out in Section 8.
The assigned personnel shall perform the activities defined herein and contribute to the achievement of the agreed service levels and performance targets.
The Contractor shall ensure that the assigned personnel possess the required qualifications and experience, perform the tasks in accordance with NATO processes and procedures, and maintain continuity and quality of service delivery.
Requirements
Security Clearance
- Performance of the services requires a valid NATO COSMIC TOP SECRET. NATO SECRET personal security clearance can be accepted, prior to the start of the engagement, with COSMIC TOP SECRET clearance in process. The COSMIC TOP SECRET shall be obtained during the first year of the execution of this SoW.
- The Contractor shall ensure that all Contractor staff or anyone working under the remit of the Contractor requiring recurring access to on-site locations for the delivery of the services under this SoW have a valid NATO Personal Security Clearance at least to the NATO COSMIC TOP SECRET level.
Specific Technical Qualifications and Experience
- The candidate must have at least three (3) years of experience with COMPTIA A+ (Pre-2019 Core 1 (220-1001) and Core 2 (220-1002); Post-2019 Core 1 (220-1101) and Core 2 (220-1102)) or an equivalent qualification.
- The candidate must have at least three (3) years of experience in implementing and maintaining VMWare 6 infrastructures.
- The candidate must have at least three (3) years of experience with in-depth knowledge of the VMWare vSphere product, including but not limited to ESXi, VSAN, vRealize Operations, NSX, vSphere CLI scripting, and VMWare update services.
- The candidate must have at least three (3) years of experience with in-depth knowledge of data storage technologies, such as vSAN, iSCSI, and small SANs (HP MSA).
- The candidate must have at least three (3) years of experience with in-depth knowledge of VEEAM Backup, replication 9.x, and VMWare architectures.
- The candidate must have at least three (3) years of experience with in-depth knowledge of the entire Microsoft Operating System product line administration, including Windows Server 2012R2, 2016, Windows 10, and Exchange Server 2013/2016.
- The candidate must have at least three (3) years of experience in managing DNS Domains and DNS resolution on Windows 2008/2012 R2 and Windows 2016.
- The candidate must have at least three (3) years of experience with in-depth knowledge of implementing and administering Active Directory (AD) environments.
- The candidate must have at least three (3) years of experience troubleshooting client OS and client software problems.
- The candidate must have at least three (3) years of experience in deployment of the SCCM architecture.
- The candidate must have at least three (3) years of experience with in-depth knowledge of maintaining Core Enterprise Services, including Active Directory, Domain Trusts, Exchange Servers, DNS Management, Group Policy Management, McAfee ePolicy Orchestrator for Endpoint Protection, and software update services.
- The candidate must have at least three (3) years of experience with in-depth knowledge of Blackberry Enterprise Server environments.
