Requirement: Audio/Video Technical Services
Location: Sigonella, Italy
Cost Not to Exceed: 2026 Base: 17,280 EUR
Period of Performance: 2026 Base: 01 November - 31 December 2026
Required Security Clearance: COSMIC TOP SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Introduction
The Directorate of CIS Support Units (DCSU) is responsible for the delivery of end-to-end Communication and Information Systems (CIS) services across NATO commands through its CIS Support Units (CSUs). These services include installation, operation, maintenance and support of CIS capabilities required to enable NATO missions in peacetime, crisis, and war.
CSU Sigonella provides CIS services in support of local and deployed Operational Partners, ensuring that CIS systems and end-user services are delivered in a reliable, secure and operationally effective manner. The CSU's Service Operations Branch (SOB) is responsible for the execution of operational CIS services, including endpoint lifecycle management, user support and deployment of CIS equipment for exercises and operational activities.
This Statement of Work (SoW) defines the provision of Audio/Video Technical Support to all services intended to augment the capacity of the SOB. The Contractors will provide technical support to ensure the timely setup, configuration, and availability of Voice, VTC, and end-user services, as well as execution of associated operational activities in accordance with NCIA standards, procedures and operational requirements.
Objective
The objective of this contract is to obtain Audio/Video Technical Services that contribute to the effective delivery of operational CIS support within CSU Sigonella. The Statement of Work is to obtain services ensuring:
- the availability of properly configured and operationally ready audio/video devices aligned with the approved baseline configurations;
- the execution of approved endpoint updates and physical line patching activities in accordance with the defined procedures and schedules;
- the timely and accurate handling of incidents and service requests;
- the effective preparation, deployment and recovery of CIS equipment in support of exercise and operational activities;
- and the maintenance of complete, accurate and auditable records of all performed activities and delivered outputs.
Mandatory Qualifications
- At least 2 years of hands-on experience with the designing, implementing, and maintaining the core network architecture for large organizations.
- Practical experience with VTC Technologies.
- Sound practical understanding of VoIP Technologies.
- Sound practical understanding of IP addressing.
- Experience working in a ticketing or service management system (logging and tracking tasks, e.g. ITSM).
- Familiarity with working in structured environments (following procedures, processes, checklists, and instructions).
- Basic understanding of IT security practices (e.g., password handling, access control, safe use of devices).
- Ability to follow and develop documented procedures and technical instructions.
- Ability to prioritize and handle multiple tasks in a fast-paced environment (e.g., during service disruptions or exercises).
- Good communication skills for interacting with users and team members.
- Ability to accurately record work performed (ticket updates, logs, checklists).
- Willingness and ability to work on-site and during extended hours when required (e.g., projects, service transition).
