Requirement: Systems Technician
Location: Brussels, BELGIUM
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 1672
Not to Exceed Rate: 71 EUR
Period of Performance: 2027 BASE period: 4th January 2027 until 31st December 2027.
Required Security Clearance: NATO COSMIC TOP SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Introduction
The BICES (Battlefield Information Collection and Exploitation Systems) is an association of independent elements to enable the sharing and exchange of timely intelligence-related information between all NATO member nations, associated partner nations and the NATO organization. BICES capabilities are intended for national, NATO or coalition use, during peace, crisis and war, supporting decision-makers, deployed force commanders and tactical users. The BICES Group Executive (BGX) works as a facilitator maintaining the core network and coordinating the community-wide provision of capabilities and services operated at national/organisational level. BICES offers a number of services to support BICES users using mainly commercial off-the-shelf (COTS), open source but also an in-house developed software.
Within BGX, the BICES Support Unit (BSU) is responsible for managing the BICES services across the BICES NATO HQ Element that includes the following CIS functional areas by providing daily operational support: BGX Service Desk, Networking/Communications, Secure Voice & Video telecommunications platforms and Systems/Applications services, SharePoint, Call Manager support. Additionally, the BSU provides general maintenance functions, and quality assurance, and manages customer feedback. The BSU provides support related to IT Incidents, problems and service requests to the BICES NATO HQ Element users.
The purpose of this Statement of Work (SOW) is to engage external contractor to staff the BSU.
Job Description
Under the supervision of the BSU Chief, the System Technician provides 2nd level support for complex technical issues related to the BICES NATO HQ Element server platforms and associated applications and services. The incumbent contributes to daily Incident and Problem Management processes by performing recovery, troubleshooting, maintenance, and resolution activities. They support the design, documentation, testing and implementation of assigned projects throughout the Service Transition lifecycle. The Systems Technician also assists in investigating potential security vulnerabilities, conducts in-depth analyses, and provides recommendations to mitigate software and server security risks. Work is performed in a secure facility where slightly undesirable conditions may apply. The risk of injury is categorised as: Light Risk of Injury.
Location of Duty
The location of duty is on-site at the NATO HQ offices in Brussels, Belgium.
Requirements
Qualifications and Experience
- Possess a higher secondary education with at least 3 years post related experience and at least 1 year post-related experience as a Systems Administrator or technician in Microsoft and/or LINUX environments;
- Possess at least 1 year of experience in maintaining SQL Databases;
- Possess at least 1 year of experience in assessing and solving technical issues in a troubleshooting environment and under time pressure constraints;
- Possess at least 1 year of experience in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software;
- Have knowledge of virtual server and storage technologies;
- Be able to prepare and maintain documentation of a technical nature (e.g. configuration guides, diagrams, training and Standard Operating Procedures (SOPs);
- Must be willing and able to undertake operational deployments and/or travel duty assignments both within and beyond NATO boundaries;
- Be willing to work outside of regular office hours;
- Possess level V (Advanced) of the English language.
