Requirement: Senior Technician CSD
Location: Mons, BELGIUM
Full time on-site: Yes
Time On-Site: 100%
Not to Exceed Rate: 44 EUR
Total Scope of the request (hours): 1000
Required Start Date: 3 August 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Duties and Role:
- Perform end-user support by providing timely and accurate IT Service Desk services such as incident management, problem escalation, remote assistance training and end-user guidance on NU, NR and NS networks.
- Proactively monitor the IT Service Desk incident management system, act on incidents and alert relevant second-line support in case of performance degradation or downtime
- Advise ITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality
- Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period
- Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications
- Perform On-Call level 1 service support either remotely or on site.
- Performs other duties as may be required.
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- At least 1 year of recent experience, related to IT Service Desk functions
- Detailed knowledge and working experience of Microsoft Windows Operating Systems (Windows?)
- Detailed knowledge and working experience of the Microsoft Office 2010 Enterprise Edition (including Office Communicator 2007 / Lync 2010)
- Knowledge and working experience of Microsoft Windows Office SharePoint Server 2007 / 2010 from an end-user perspective
- Good knowledge of network technologies including VPN, WiFi networks and mobile data communications (Bluetooth and GPRS / UMTS)
- Service minded attitude with a strong interest in working directly with users
