Deadline Date:
Friday 29 August 2025
Requirement:
Chief Technician (Provisioning and Hosting)
Location:
Mons, BELGIUM
Full Time On-Site:
Yes
Time On-Site:
100%
Not to Exceed:
63 EUR
Total Scope of the request
(hours): 584
Required Start Date:
13 October 2025
Required Security Clearance:
NATO SECRET
Please do NOT
apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
Duties and Role:
As the Chief Technician, you will play a pivotal role in supporting, contributing to, developing, and managing Infrastructure as a Service (IaaS) and related systems. Your responsibilities span the entire lifecycle, including service operation, and project support and execution. Here are the key aspects of the role:
Daily Operations and Maintenance:
- Guarantee seamless operation and upkeep of NISC IaaS Services, regardless of whether they are hosted on-premises, in private clouds, or public clouds.
- Perform system administration tasks for other IaaS-related assigned systems.
- Identify and troubleshoot issues promptly, assisting in their timely resolution.
- Follow change management processes diligently.
- Update network topology diagrams and the Configuration Management Database (CMDB) after installing new components or decommissioning old ones.
- Provide advice and support to the IaaS Service Area Owner (SAO) and Service Delivery Managers (SDMs) throughout the entire capability lifecycle.
- Foster close and coordinated ties with IaaS management to ensure harmonized efforts and synchronized outcomes across all activities.
- Monitor compliance with Service Level Agreements (SLAs).
- Contribute to the development of processes, procedures (SOPs), and Standard Operating Instructions (SOIs) for IaaS services.
- Prepare reports, briefings, position papers, and presentations for senior management during project development and implementation phases.
- Undertake ad hoc tasks related to the NISC Business Area's responsibilities.
- Be prepared to work during scheduled maintenances, service- affecting activities, and contingency situations beyond regular business hours.
- Be on-call after working hours on weekends if necessary.
- Be ready to travel and work at various locations, including Braine-l'Alleud, SHAPE/Mons, HQ Brussels, The Hague/Netherlands, or other datacenters in NCIA's responsibility as required.
Requirements:
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Higher vocational training in a relevant discipline with 4 years post-related experience. Or a secondary educational qualification with 6 years post-related experience;
- Virtualization Skills (IaaS): Demonstrated practical knowledge and hands-on experience of IaaS, including both physical and virtual servers, VMware hypervisor, and storage devices. Proficiency in managing software-defined storage systems, particularly vSAN. VMware Cloud Foundation as a bonus.
- Guest Operating System Competence: Comfortable working with both Linux and Windows operating systems, including hardening and patching.
- Containerization: Knowledge of at least one containerization solution, such as OpenShift, Docker, Kubernetes, or Tanzu.
- Cloud Operations and Management: Practical experience in private and public cloud environments, covering IaaS, PaaS, SaaS, and cloud monitoring and optimization.
- Infrastructure as a Code: Knowledge and Hands on experience on Ansible and Terraform coding and automation will be a bonus.
- Exceptional ability to function effectively within a team, provide IT support, and resolve technical issues.
- Willingness to stay updated on advancements in IaaS technologies.
- Proficiency in documenting current designs and configurations.
- Ability to create and maintain Standard Operating Procedures (SOPs) and training materials.
- Outstanding verbal and written communication skills.
- Willingness to respond to IaaS incidents even outside regular working hours.
- Industry certifications related to virtualization, Linux operating systems, cloud, and containerization technologies.
- Previous work experience in a service provisioning organization.
- Understanding of NATO Responsibilities:
- Familiarity with the responsibilities and structure of the North Atlantic Treaty Organization (NATO)