Deadline Date:
Monday 23 June 2025
Requirement: Principal Technician (VTC/AV)
Location:
The Hague, NETHERLANDS
Time On-Site:
100%
Not to Exceed:
63 EUR
Total Scope of the request (hours):
836
Required Start Date:
4 August 2025
Required Security Clearance:
NATO COSMIC TOP SECRET
Duties and Role:
Under the direction of the Digital Events Manager, the incumbent will perform duties including:
- Set up and manage the AV infrastructure for digital meetings and events; from AV equipment to streaming and recording.
- Write, plan and execute a full AV implementation plan in alignment with customers, providing excellent customer service and communication;
- Prepare and manage a (mobile) streaming studio including videowalls, greenscreen, etc.
- Create and write a technical plan and Run of Show for larger digital/hybrid conferences and events.
- Instruct and supervise a technical team during larger digital/hybrid conferences and events
- Design and create jingle's, banners, and other digital signage required for digital events and meetings
- Support CISCO WebEx, MS Teams and other event/meeting platforms for Digital/Hybrid Events
- Provide first level support and trouble shooting for customers experiencing issues with conference scheduling, videobridging, recording etc.
- Identify, verify and diagnose suspected trouble AV/VTC Resources and Services through monitoring;
- Ensure corrective actions are taken under direction of NDW Engineers (VTC);
- Deputize for higher grade staff, if required;
- Perform other duties as may be required.
Requirements:
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO COSMIC TOP SECRET security clearance
- Higher training in a relevant discipline (such as, Telecommunications, Electronics, Electrical, or Computer Engineering)
- A minimum of 5 years experience in deliverying live digital/hybrid events
- Experience in leading a team of AV technicians during live digital/hybrid events and meetings
- Knowledge of Software used for online meetings/events such as, but not limited to: Industry standard collaboration services (CISCO WebEx, Poly, Microsoft Teams, Skype, etc.);
- Ability to configure, install and troubleshoot industry standard collaboration services from both Poly, Cisco etc. including Poly RMX, Poly DMA and Poly RPRM;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation.
- Language Proficiency: A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCIA is conducted in the English language.