Deadline Date:
Wednesday 4 June 2025
Requirement: Engineer (Digital Collaboration) End User
Location:
Braine-l'Alleud, BELGIUM
Time On-Site:
100%
Not to Exceed:
76 EUR
Total Scope of the request (hours):
836
Required Start Date:
14 July 2025
Required Security Clearance:
NATO COSMIC TOP SECRET
Duties and Role:
- Provide engineering and operations support to End User Management in the area of Managed Devices service throughout the service lifecycle, and conduct co-ordination and communication between support and service provider;
- Serve as the highest level of technical escalation for complex issues related to managed client devices (Specifically on the EMS toolsets – SCCM/Intune);
- Analyse and resolve complex problems, collaborating with Level 1 and Level 2 support teams to provide timely resolutions;
- Administer and Support the Agency Patching, Orchestration and Reporting Services;
- Package and deploy software updates, commercial off-the- shelf (COTS) and NATO off-the-shelf (NOTS) applications using EMS toolsets. (Formerly SCCM);Develop hardware and software inventory reports;
- Perform implementation and maintenance of authorized software changes;
- Investigate and troubleshoot advanced network connectivity, performance, and security-related issues affecting managed devices and print services;
- Collaborate closely with cross-functional teams, including infrastructure, security, and application teams, to ensure seamless integration and support of managed devices and print services;
- Conduct in-depth root cause analysis and identify trends to prevent recurring issues and minimize service disruptions;
- Support the Section head in team and technical lead duties and decisions, while proposing and advising on technical guidance in regards to the technologies under their area;
- Performs implementation and maintenance of authorized software changes, related to assigned applications and the integration/tailoring of vendor-supplied components, following established procedures for quality, configuration control, testing, documentation and security;
- Provides and coordinates expeditious Level 2/3 support services (including technical help desk and emergency on-site assistance) to ensure assigned services remain operational;
- Proactively implement monitoring policies and solutions to ensure the 24/7 functionality of the systems;
Requirements
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO COSMIC TOP SECRET security clearance
- Higher vocational training in a relevant discipline with 4 years post-Skill, Knowledge & Experience: related experience. Or a secondary educational qualification with 6 years post-related experience.
- At least 4 years' experience implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization;
- Proven experience in implementing, maintaining and validating Skype for Business and/or Exchange infrastructure solutions based on the commercial and governmental best practises;
- Excellent troubleshooting skills of the server (MS Exchange/Skype) and client side (MS Outlook/Skype desktop client);
- Demonstrable knowledge of IT infrastructure and systems, including enterprise-class servers, operating systems, storage, and virtualization technologies;
- Practical experience of Windows Operating System, Active Directory, DNS, PowerShell scripting and the Exchange Management Shell;
- Very good experience deploying communication and collaboration software (such as video conferencing systems, team messaging applications, and document sharing platforms);
- Proven experience in handing and prioritizing multiple assignments;
- Proven experience in managing internal and external stakeholders;
- Very good experience with troubleshooting and providing end users' support;
- Very good problem solving and communication skills.
- At least 4 years of recent work experience, related to IT system administrator functions of Communication and Collaboration systems, in particular Microsoft Exchange, MS Teams and Skype for Business.
- Working knowledge in system management automation and monitoring;
- Good understanding of Application security, Internet security and IT data protection mechanisms;
- Awareness of industry's latest technology trends and applications, such as Cloud Applications and Security;
- Technical certification in Communication and Collaboration systems: MCSE or equivalent;
- ITIL v3/v4 Foundation certificate;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization, including ACO and ACT.