Deadline Date:
Thursday 12 June 2025
Requirement:
Principal Technician (IT Change Coordination)
Location:
Sigonella, ITALY
Time On-Site:
100%
Not to Exceed Rate:
39 EUR
Total Scope of the request (hours):
1000
Required Start Date:
21 July 2025
Required Security Clearance:
NATO SECRET
Duties and Role:
IT Service Change Management:
- Provides status reports for implemented IT service changes to senior management.
- Implements routine changes in a live IT service environment.
- Generates schedule and time estimates for IT service changes.
- Participates in analysing the risks, costs and benefits of proposed IT service changes.
- Documents the procedures and changes made in IT service.
- Develops, documents and implements changes based on requests for change.
- Applies change control procedures.
- Applies tools, techniques and processes to manage and report on change requests.
- Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.
- Assists in the definition and management of requirements.
- Assists in the creation of a requirements baseline.
- Assists in investigating and applying authorised changes.
- Undertakes basic risk management activities.
- Maintains documentation of risks, threats, vulnerabilities and mitigation actions.
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
- 3 years of practical experience in performing change requests from initiation to closure while engaging with relevant process owners and stakeholders.
- Training/Certifications: ITIL v3/v4 Foundation Certification