Deadline Date:
Friday 20 June 2025
Requirement:
Technician Infrastructure Support
Location:
Northwood, GREAT BRITAIN
Time On-Site:
100%
Not to Exceed Rate:
54 EUR
Total Scope of the request (hours):
558
Required Start Date:
1 September 2025
Required Security Clearance:
NATO SECRET
Duties and Role:
Under the direction of NSO OFM 0020, the incumbent will perform duties such as the following:
- Maintain network and communications infrastructure in support of Allied Maritime Command and the United Kingdom;
- Maintain databases, spreadsheets, and drawings in support of CSU Northwood configuration management activities;
- Maintain and perform asset management audits relevant to systems assigned;
- Diagnose and rectify both physical and logical network issues within and outside of MARCOM HQ;
- Travel to overseas locations as part of the Standing Naval Force Operational Handover team to install and set to work TACSAT and or SEMARCOMM+/SEMARCIS as directed;
- Travel to overseas locations as part of the Standing Naval Force Operational Handover team to install and set to work the connectivity to the deployed BI-SC kits as directed;
- Manage the maintenance and support of ICT infrastructure relevant to the NATO COMMCEN comprising HF & VLF systems;
- Manage the maintenance and support of Cornet matrix switches;
- Assist with planning and supporting/implementing assigned project work packages;
- Utilise procedures, tools, and techniques for monitoring and managing the performance of Information and Communications Technology Platforms and provide reports as required;
- Install operate, and maintain assigned Information and Communications Technology Platforms;
- Support the integrity of assigned Information and Communications Technology Platforms, support IT Service Continuity Management (ITSCM), Business Continuity, and Disaster Recovery Plans;
- Liaison with other internal CSU staff, external NCIA Service Lines, and other third party customers and technical organisations as required;
- Respond to, and implement solutions for, ITSM tickets relevant to the area of work;
- Perform maintenance of assigned systems/services;
- Stay abreast of technological developments relevant to the area of work;
- Take the initiative to investigate and resolve technical issues in a systematic approach;
- Advise his/her superiors and recommend technical solutions;
- Work on own initiative with limited supervision;
- Deputize for higher-grade staff, when required;
- Perform other duties as may be required.
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience;
- Experience working in NATO or NCI Agency and familiarization with NCI Agency organizational concepts such as Enterprise Service Delivery Model;
- ITIL Foundation Certificate.
- CISCO Certified Network Associate or Interconnecting CISCO Network Devices 1 & 2 Certification;
- Minimum 2 years continuous experience in at Network Routing and Switching and at least one of the following specific fields: Satellite Radio Communication Systems; Terrestrial Radio Communication Systems; Communications/Media Delivery Systems (IPTV, VOIP, VTC, AV, etc.)
- Harris Radio 117F and/or 117G experience/knowledge;
- GGR Cornet Matrix systems experience/knowledge;
- VTC & AV systems experience/knowledge;
- SEMARCOMM+ / SEMARCIS experience/knowledge;
- INMARSAT based systems experience/knowledge;
- IPTV / Digital signage experience/knowledge;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization, including ACO, ACT & NCI Agency.