Deadline Date:
Wednesday 2 July 2025
Requirement:
Principal Technician (SharePoint)
Location:
Norfolk, VA, UNITED STATES
Time On-Site:
100%
Not to Exceed Rate:
54 EUR
Total Scope of the request (hours):
768
Required Start Date:
11 August 2025
Required Security Clearance:
NATO SECRET
Duties and Role:
Software configuration:
- Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment.
- Applies agreed standards and tools, to achieve a well-engineered result.
- Collaborates in reviews of work with others as appropriate.
- Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning.
- Applies system software parameters to maximise throughput and efficiency.
- Installs and tests new versions of system software.
- Contributes to preparation of software implementation procedures with fall back contingency plans.
- Carries out agreed network maintenance tasks and specified operational configuration of network components.
- Establish and diagnose network problems/faults using the required troubleshooting methodology and tools.
- Uses network management software and tools to collect agreed performance and traffic statistics.
- Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client.
- Uses standard procedures and diagnostic tools to test installations, correct problems, and document results.
- Records details of all components that have been installed and removed.
- Assists users and follows agreed procedures for further help or escalation.
- Contributes to the development of installation procedures and standards.
- Uses approved tools and techniques for specific deployment activities.
- Administers the recording of activities, logging of results and documents technical activities undertaken.
- Provide assistance with fault resolution and document actions in accordance with Incident Management procedures;
- Develop and maintain Standard Operating Procedures for routine system administration duties;
- Provide status updates for assigned requests using ITSM Service Desk Software;
- Follows-up with users on completed requests prior to closing;
- Provide collaboration and assistance to other work sections within Service Operations Branch in support of mission requirements;
- Can support physical task requirements with the ability to lift up to 25 lbs;
- Performs other duties as required.
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
- At least 3 years practical experience of implementation and maintenance of ICT end systems within a large organization.
- Excellent troubleshooting skills;
- Practical experience of Microsoft SharePoint Server (2016/2019) administration and troubleshooting;
- Practical experience of Microsoft SQL Server (2014/2016/2019) administration and troubleshooting;
- Practical experience of Microsoft Windows Server Systems;
- Practical experience with Windows Workstation client Operating Systems;
- Practical experience of Active Directory, DNS, Group Policy Objects;
- Practical experience of Windows scripting and the PowerShell;
- Practical experience with virtualization software such as VMware and Hyper-V;
- Practical experience with remote troubleshooting and problem resolution in a secured network environment.
- Training/Certifications (one or more would be an advantage): Microsoft SharePoint; VMware vSphere; Microsoft SQL Server; Microsoft Windows Operating Systems; ITIL Foundation