Deadline Date:
Thursday 24 July 2025
Requirement:
Senior Technician (Technical Coordination)
Location:
Brunssum, NETHERLANDS
Full Time On-Site:
Yes
Time On-Site:
100%
Not to Exceed Rate:
55 EUR
Total Scope of the request (hours):
800
Required Start Date:
1 September 2025
Required Security Clearance:
NATO SECRET
Please do
NOT
apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above – and do not CLEARLY show these on the CV - will be deleted.
Duties and Role:
Under the direction of ESOC IT Ops Coord Section Head, the incumbent will perform duties such as the following:
- Supporting all areas of the ESOC, as part of a functional team;
- Supporting Incident Management process, dispatching incidents to the relevant technical elements for resolution and performing operational impact assessment determining services affected and users impacted;
- Providing technical level 1 support and assistance for Local Area Network (LAN)/Virtual Desktop Infrastructure (VDI) / Datacentre Management
- Monitoring, controlling and conducting troubleshooting of all data systems and services in support of all NCIA customers and NATO missions.
- Administrates data and services monitoring and control platforms for optimum performance for use by the ESOC personnel;
- Assists in the direction and co-ordination of corrective action to regional and other control activities in the event of failure or degradation in any of the networks and services;
- Utilises automatic data processing devices and tools within the ESOC and uses all available centralized service management tools to restore all services availability and quality at the agreed levels;
- Follows senior guidance and established processes, cooperating when requested, to its development and improvement;
- Responsible for coordination with internal and external entities to restore networks and communication services;
- Propose, prepare, verify, and maintain services and systems documentation, to include; operational advice notices and level 1 documentation, accounting for interface standards and procedures;
- If required, work in a shift pattern to provide 24/7 coverage;
- Work on own initiative with limited supervision;
- Working and training with other service lines;
- Perform other duties as may be required.
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Prior experience in technical support and assistance for networking, WAN and voice systems;
- Very good understanding of telecommunications / network / information technology solutions & products;
- ITIL Foundation;
- At least 2 years' experience with, and knowledge of LANs;
- Experience in VDI;
- Experience in VMware Aria Operations formally VROPS;
- Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. ITSM);
- Ability to handle multiple incidents simultaneously while adapting to constantly changing requirements.
- Language Proficiency: A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of NCIA is conducted in the English language.
- Strong analytical, organization, multitasking and prioritization skills;
- Previous experience working in a NOC / SOC;
- CCNA certified;
- Experience with monitoring and management tools, such as SPECTRUM, Zabbix, SCOM;
- Prior experience of working in an international environment comprising both military and civilian elements.