Deadline Date:
Tuesday 12 August 2025
Requirement:
IT Service Desk Knowledge Management Technician
Location:
Brussels, BELGIUM
Full Time On-Site:
Yes
Time On-Site:
100%
Not to Exceed Rate:
62 EUR
Total Scope of the request (hours):
646
Required Start Date:
21 September 2025
End Contract Date:
31 December 2025
Required Security Clearance:
NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
Duties and Role:
- Develop process workflows using Microsoft Visio
- Create, review, and update Standard Operating Procedures (SOPs)
- Organize and centralize knowledge management articles within the designated Knowledge Management Database (SharePoint)
- Perform work on-site (Brussels)
- Operate independently with minimal supervision
- Undertake additional duties as assigned
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Demonstrated experience in Knowledge Management
- Proficient in Microsoft Visio and the Microsoft Office suite
- Experience with Microsoft SharePoint administration
- Excellent communication skills, with the ability to collaborate effectively with team members in order to capture implicit knowledge and transform it into clear, user-friendly knowledge articles and documentation
- Strong command of English, both written and spoken
- Previous Service Desk experience is a plus
- Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience
- Relating and Networking - Easily establishes good relationships with users and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others
- Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals
- Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences
- Communication Skills - Good diplomacy and tact