Deadline Date:
Thursday 11 September 2025
Requirement:
Analyst (Operational Analysis)
Location:
Mons, BELGIUM
Time On-Site:
100%
Not to Exceed Rate:
47 EUR
Total Scope of the request (hours):
608
Required Start Date:
20 October 2025
Required Security Clearance:
NATO RESTRICTED
Duties & Role:
Consultancy
- Takes responsibility for elements of a larger consulting engagement.
- Collaborates with clients as part of formal or informal consultancy engagements.
- Understands client requirements by collecting data and delivering analysis.
- Works collaboratively to develop and implement solutions.
- Seeks to address client needs within the defined scope of responsibility.
- Ensures that proposed solutions are properly understood and appropriately exploited.
- Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.
- Actively maintains knowledge in one or more identifiable specialisms.
- Recognises and identifies the boundaries of their own specialist knowledge.
- Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organisation's needs.
- Provides support on the use of existing methods and tools.
- Configures methods and tools within a known context.
- Creates and updates the documentation of methods and tools.
- Applies standard data modelling and design techniques based upon a detailed understanding of requirements.
- Establishes, modifies and maintains data structures and associated components.
- Communicates the details of data structures and associated components to others using the data structures and associated components.
- Uses a visualisation product, as guided, to design and create data visuals.
- Selects appropriate visualisation techniques from the options available.
- Engages with the target user to prototype and refine specified visualisations.
- Analyse, adjust and/or correct operational requirements and gaps coming from DCSU's portfolio of CIS products and services;
- Act as DCSU advisor with aspect related to the identification of new operational requirements or verify related resources assessment within DCSU when necessary;
- Analyse and advice about delivering CIS urgent requirements and Customer's request affecting DCSU;
- Monitor, at DCSU level, CIS service management and service operations implementation with the local CSUs;
- Assist and make recommendations on current service performance, availability and capacities of CSUs in order to improve local service delivery (equipment/material, processes, methodology, technical expertise, organization and staff);
- Advise COMB Head in providing effective and efficient service delivery options for all CSUs;
- Coordinate DCSU service delivery options and offers with other NCI Agency entities (Asset Management, Acquisition, Strategy, etc.);
- In coordination with NCIA Quality Assurance (QA), stay abreast of required adjustment in service delivery and training, measure results and recommend capabilities delivery improvement;
- Represent CIS Operations Management Branch in relevant working group and conferences
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO RESTRICTED security clearance
- A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.
- Development of Operations Research/Analysis supporting models and tools, staff decision aids, databases, data collection and/or survey tools;
- Application of Operations Research/Analysis techniques (such as structured problem analysis, statistical analysis, simulation and optimisation);
- Significant experience in IT Service Management, Service Delivery, or Customer Support management roles.
- Experience leading teams, managing staff resources, and developing personnel.
- Demonstrated ability to operate in matrix organizations, with exposure to multi-stakeholder environments and complex governance structures.
- Experience contributing to operational planning, resource allocation, and risk management processes.
- Demonstrated knowledge of service management best practices, processes, and performance management.
- Excellent command of spoken and written English, with proven ability to communicate effectively orally and in writing.
- ITIL Foundation certification (or equivalent recognized Service Management framework certification).
- PRINCE2 Foundation certification (or equivalent recognized Service Management framework certification).
- Master Degree at a nationally recognised/certified University in Information Technology, Business Administration, Engineering, Management, or a related field.
- Experience working in international or intergovernmental organizations.
- Experience supporting project delivery and coordinating service support for projects.
- Experience managing financial aspects of service delivery (e.g., resource funding, cost allocation, service charging models).
- ITIL Intermediate or Expert level certification.
- Quality Management certification (e.g., Lean Six sigma, CMQ, or equivalent).
- Training in leadership, negotiation, or conflict resolution.