C004355 Business Change Manager (NS) BELGIUM - 8 Sep

Deadline Date:  Monday 8 September 2025
 
Requirement:   Business Change Manager
 
Location:  Brussels, BELGIUM
 
Full Time On-Site:  Yes
 
Time On-Site:  100%
 
Not to Exceed Rate:  95 EUR
 
Total Scope of the request (hours):  400
 
Required Start Date:  13 October 2025
 
Required Security Clearance:  NATO SECRET
 
Please do  NOT  apply for any NATO contract positions unless you meet ALL the following criteria:

1. Current National or NATO SECRET clearance
2. Nationality of one of the NATO member countries
3. Current work visa for the specific location if applying for an in-country position

• Contributes to the development of policies, standards and guidelines for strategy development and planning.
• Develops and communicates plans to drive forward the strategy and related change planning.
• Provides support and guidance to help stakeholders adhere to the approach.
• Ensures that all stakeholders are aware of the strategic management approach and timetables.
• Collates information and creates reports and insights to support strategy management processes.

• Plans, manages and investigates business situation analysis where there is significant ambiguity and complexity.
• Advises on the approach and techniques to be used for business situation analysis.
• Ensures holistic view adopted to identify and analyse wide-ranging problems and opportunities.
• Engages and collaborates with a wide range of stakeholders, including those at the management level.
• Gains agreement from stakeholders to conclusions and recommendations.
• Contributes to definition of organisational standards and guidelines for business situation analysis.

• Manages the execution of business process improvements.
• Analyses and designs business processes to identify alternative solutions to improve efficiency, effectiveness and exploit new technologies and automation.
• Develops graphical models of business processes to facilitate understanding and decision-making.
• Assesses the feasibility of business process changes and recommends alternative approaches.
• Selects, tailors and implements methods and tools for improving business processes at programme, project or team level.
• Contributes to the definition of organisational policies, standards, and guidelines for business process improvement.

• Develops the change management approach and a change management plan in collaboration with sponsors, users and project teams.
• Creates and implements action plans to ensure everything is ready for the change before going live.
• Acquires change management resources and develops their capabilities to deliver the required changes.
• Gathers feedback to allow timely improvements to the change management plan and approach.
• Assesses risks and takes preventative action.
• Develops and communicates tailored change management plans for senior stakeholder groups.
• Provides guidance and makes suggestions to support change sponsors.

• Leads the development of comprehensive stakeholder management strategies and plans.
• Builds long-term, strategic relationships with senior stakeholders (internal and external).
• Facilitates the engagement of stakeholders in support of the delivery of services and change projects.
• Acts as a single point of contact for senior stakeholders, facilitating relationships between them.
• Negotiates to ensure that stakeholders understand and agree on what will meet their needs, and that appropriate agreements are defined.
• Oversees monitoring of relationships including lessons learned and appropriate feedback.
• Leads actions to improve relations and open communications with and between stakeholders.

• Define and maintain the NDW digital transformation strategy and roadmap.
• Liaise with the NATO Office of the CIO to ensure alignment with the NATO NATO's Digital Transformation Vision and Strategy, the NATO Enterprise Digital Transformation Action Plan and  the NATO Enterprise ICT Strategy
• Liaise with Senior Portfolio Managers to align on NATO projects and initiatives impacting NDW
• Ensure full alignment with the overall NCIA Technology Roadmap constantly working with NCIA Chief Technology Office

• The candidate must have a currently active NATO SECRET security clearance
• A minimum requirement of Bachelor degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive and progressive expertise in duties related to the function of the post.
• Proven experience in change management, business transformation, or project management through digital adoption
• Strong understanding of change management methodologies (e.g., ADKAR, Prosci, Kotter's 8-Step Change Model).
• Experience training or mentoring teams on digital tools and new workflows
• Strong understanding of emerging technologies (AI, RPA, IoT, cloud computing, data analytics)
• Experience with IT modernization, system integration, and legacy system upgrades
• Familiarity and experience with Agile, Scrum, or other project management methodologies
• Excellent communication, leadership, and interpersonal skills.
• Experience and ability to influence and engage stakeholders at all levels of the organization.
• Strong analytical skills with the ability to assess and manage risks associated with change.
• Experience with training and development of employees in new systems or processes.

• Proven experience and ability working in multinational environments
• Proven experience of managing large change programmes in a multinational and/or public administration environments