Requirement Title: SharePoint Service Support Specialist (NR Services)
Location: The Hague, Netherlands
Full time on-site: Yes
Not to Exceed: 87 Euro
Total Scope of the request (hours): 836
Required Start Date: 22 February 2026
Required Security Clearance: NATO Secret
Specific Working Conditions: The contractor will need to come into either Dutch or Belgian
NATO offices for the official NDWC all hands and the CPG all hands. Further to this the contractor shall visit The Hague premises for at least 3 consecutive working days in each of the
four quarters in the year of performance.
Please do NOT
apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
Duties and Role:
- Provide level 3 support to the second level support team.
- Contribute to continuous service improvements through user stories and story points.
- Deploy Intranet uplift components and develop use cases for vNext Digital Workplace platform, Virto One suite, and InfoPath alternatives.
- Participate in Agile Scrum sprint process (3-week cycles).
- Provide technical and functional support to the Digital Enablement team to accelerate their efforts.
- Understand the NATO Enterprise Digital Workplace requirement and Strategy to envision and deploy (parts of) a vNext platform.
- NATO Secret security clearance
- Experience with SharePoint service support and maintenance.
- Knowledge of ITIL v4 framework and service level agreements.
- Proficiency in incident and service request management using ITSM systems.
- Experience with SharePoint configuration and troubleshooting across multiple security domains.
- Understanding of Agile Scrum methodology.
- Ability to create technical documentation and use cases.
- Familiarity with IKM tools (EDMS, PITT, NIP, TT+) and NATO Restricted (NR) environments.