Requirement Title: Senior Technician (Digital Infrastructure)
Location: Norfolk, VA, USA
Full time on-site: Yes
Not to Exceed: 48 Euro
Total Scope of the request (hours): 836
Required Start Date: 1 June 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO Secret
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Specific Working Conditions:
- Can support physical task requirements with the ability to lift up to 25 lbs;
- A thorough knowledge of English, both written and spoken, is essential.
- Accomplish system administrator duties for NU, NR and NS CIS systems in the CSU AOR;
- Accomplish server/client hardware and software troubleshooting actions;
- Maintain and update VMware Virtual Environment;
- Analyze and implement Microsoft Active Directory changes to meet user or operational requirements;
- Analyze and update Microsoft & Linux policies for system optimization and security;
- Implement and test new software versions and patches;
- Write PowerShell commands and scripts to automate system administration tasks;
- Provide assistance with fault resolution and document actions in accordance with Incident Management
- procedures;
- Develop and maintain Standard Operating Procedures for routine system administration duties;
- Maintain Physical Server Hardware in local Data Centre;
- Provide status updates for assigned requests using ITSM Service Desk Software;
- Follows-up with users on completed requests prior to closing;
- Provide collaboration and assistance to other work sections within Service Operations Branch in support of mission requirements;
- Can support physical task requirements with the ability to lift up to 25 lbs;
- Deputise for higher grade staff as required;
- Performs other duties as required.
Skill, Knowledge & Experience:
- NATO Secret security clearance
- Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience.
- A minimum of 2 years' practical, hands-on experience supporting core enterprise computing services:
- System Administration on a large computer network;
- Windows & Linux Operating Systems;
- Active Directory & Group Policy Management;
- Virtualization of servers and desktops;
- Storage Area Networks (SANs);
- Data Backup systems;
- Use of scripting to automate tasks;
- Large scale system management tools, such as MCM (Microsoft Configuration Manager);
- ITIL Problem Management.
- University Bachelors degree in a CIS related subject.
- Active certifications covering CIS related topics from recognized & accredited organizations.
- Practical experience in the area of cybersecurity.
- Comprehensive knowledge of the principles of computer and communications security, networking, and the vulnerabilities of modern operating systems and applications.
- ITIL certification and experience in applying ITIL Change Management and/or Service Asset and Configuration Management processes.
- Prior experience of working in an international environment comprising both military and civilian elements.
- Knowledge of NATO responsibilities and organization, including ACO and ACT.
