Requirement: ESOC Deployment Management Cell Head
Location: Mons, BELGIUM
Full Time On-Site: Yes
Time On-Site: 100%
Not to Exceed Rate: 54 EUR
Total Scope of the request (hours): 700
Required Start Date: 15 April 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Duties & Role:
Risk management
- Undertakes basic risk management activities.
- Maintains documentation of risks, threats, vulnerabilities and mitigation actions.
- Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.
- Assists in the definition and management of requirements.
- Assists in the creation of a requirements baseline.
- Assists in investigating and applying authorised changes.
- Applies tools, techniques and processes to track, log and correct information related to configuration items.
- Verifies and approves changes ensuring the protection of assets and components from unauthorised change, diversion and inappropriate use.
- Ensures that users comply with identification standards for object types, environments, processes, life cycles, documentation, versions, formats, baselines, releases and templates.
- Performs audits to check the accuracy of the information and undertakes any necessary corrective action under direction.
- Develops, documents and implements changes based on requests for change.
- Applies change control procedures.
- Applies tools, techniques and processes to manage and report on change requests.
- Summarizes the overall process for developing new software for the company product line.
- Differentiates respective roles and responsibilities of software engineering and other functions.
- Identifies common issues and considerations for bringing a new product to marketplace.
- Describes major phases, checkpoints and deliverables.
- Provides status reports for implemented IT service changes to senior management.
- Implements routine changes in a live IT service environment.
- Generates schedule and time estimates for IT service changes.
- Participates in analyzing the risks, costs and benefits of proposed IT service changes.
- Documents the procedures and changes made in IT service.
- Clarifies the similarities and differences among life cycles; easily labels and describe each phase.
- Explains the basic concepts of a structured approach to application development.
- Describes associated standards, procedures and guidelines for the system development life cycle.
- Highlights the major phases, activities, checkpoints and deliverables in the system life cycle.
- Provides real time technical expertise and coordination in execution of deployment of change as part of Release & Deployment process, follows all predefined instructions and preparatory work in accordance with NCI Agency Change Management Directives, ESOC Service Operating Procedures and Service Operating Instructions.
- Supervises deployment of changes or maintenance activities and ensure customer's situational awareness and acceptance;
- Manages lifecycle of change deployments and maintain an approved/emergency service interruption calendar;
- Provides support at every stage of change/release and deployment management, collaborates with Customer Representatives and Change Coordinators regarding identification, assessment and planning to prevent potential impact to any IT Service delivered by NCI Agency.
- Assist Duty Control Officers regarding Emergency/High impact changes, highlighting issues that could have a direct effect to the Organisation;
- Oversees deployment management activities, ensures changes are properly documented within the ITSM toolset, offers status updates to higher management as/when required, ensuring that all changes are properly coordinated and accepted by all stakeholders;
- Contributes to early project involvement and Continual Service Improvement (CSI) processes, including developing, reviewing and updating SOP's, SOI's and Agency Instructions.
- Deputize for higher grade staff, if required;
- Performs other duties
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
- 3 years of practical experience in performing change requests from initiation to closure while engaging with relevant process owners and stakeholders.
- Experience in IT Service Management and practical experience in the execution of ITIL Service Operations and Transition processes;
- Experience of adopting a customer-focused approach in Operations Centre environment and proficient in use of related toolsets (e.g. ITSM, Remedy);
- Training/Certifications: ITIL Foundation Certification
- Achieved industry standard certifications, such as Cisco Certified Network Associate (CCNA) or COMPTIA Network+ or similar.
- Working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization, including ACO and ACT.