Requirement: Technician (User Support)
Location: Mons, BELGIUM
Full Time On-Site: Yes
Time On-Site: 100%
Not to Exceed Rate: 63 EUR
Total Scope of the request (hours): 425
Required Start Date: 28 September 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Duties & Role:
- Install, maintain and operate the full range of computing, printing and network devices required to deliver systems and services for customer office automation.
- Install and configure for use, COTS software on networked and standalone workstations.
- Install and configure network client software on LAN workstations.
- Configure local server software and configure special peripheral devices.
- Create, maintain and troubleshoot user access issues for static and mobile devices.
- Work with Organisational Units in Active Directory and Group Policy Execute support requests, work orders and other tasks.
- Prepare software packages for automatic deployment.
- Contribute to IT Security compliance and remediation.
- Contribute to incident, change, configuration and asset management processes through ITSM toolkit.
Skills, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Computing Technology Industry Associating (CompTIA A+) or Microsoft Certified IT Professional.
- Proven Experience working Microsoft System Centre Configuration Manager.
- Proven Experience working with Active Directory Objects, user accounts and permissions.
- 3 years experience working in a ICT CIS environment.
- 3 years experience supporting IT users, desktop hardware and software 3 years experience working in an IT administration role.
- Knowledge of the capabilities and deployment of Personal Computers (PC).
- Knowledge of current operating systems and office automation software.
