Requirement: IKM Assistant and Admin Support
Location: The Hague, NETHERLANDS
Full Time On-Site: Yes
Time On-Site: 100%
Not to Exceed Rate: 64 EUR
Total Scope of the request (hours): 1254
Required Start Date: 20 April 2026
Required Security Clearance: NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Duties & Role:
Under the direction and supervision of CQO RPMO, the contractor will perform the following tasks:
- Knowledge Management System Administration - Maintain and update internal knowledge repositories (e.g., SharePoint, document management systems), ensuring information is accurate, organized, and accessible.
- Update/enhance CQO SharePoint portals, working with various stakeholders to retrieve expected information and implement/deliver desired outcomes
- Administrative Coordination and Support - Provide general administrative support including scheduling meetings, preparing agendas, taking minutes, and tracking action items.
- Training & User Support - Provide guidance and basic training to staff on knowledge management tools and administrative systems.
- Continuous Improvement Support - Identify gaps in information flow and recommend improvements to systems, processes, and collaboration practices.
- Document Control & Records Management - Develop, implement, and monitor document filing systems (both digital and physical where required), including CQO CIS assets inventory, ensuring compliance with organizational and data protection policies.
- Information Organization & Archiving - Classify, tag, and archive documents according to established taxonomies and retention schedules.
- Internal Communications Support - Support preparation of newsletters, internal updates, presentations, and briefing materials.
- Quality Assurance & Compliance Monitoring - Ensure documentation and records meet internal standards and regulatory requirements.
- Perform other duties as may be required.
Requirements:
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Must demonstrate advanced knowledge and experience with IKM and Information Management.
- Must demonstrate advanced knowledge in SharePoint (SharePoint sites Design and Development, SharePoint Permissions Management, SharePoint Workflows, SharePoint Document Management, SharePoint Content Management)
- Advanced knowledge of MS-Office Package
- Must demonstrate good knowledge and Experience in Designing SharePoint portals that are intuitive and user-friendly, to support effective collaboration.
- 3 years of experience in IKM and SharePoint,
- Must have excellent spoken and written English communication and presentation skills, demonstrated by recent experience (within the past 5 years);
- Must demonstrate ability and self-motivation to work both on her/his own and within groups, as part of a team;
- Must demonstrate attention to details, together with ability and keen sense for problem-solving;
- Desired:
- At least 3 years of experience working in a similar role and organisation
- Customer focused and detail oriented