Requirement Title: Operations and Exercise (OPEX) Planner
Location: Northwood, GREAT BRITAIN
Full time on-site: Yes
Not to Exceed: 54 Euro
Total Scope of the request (hours): 1254
Required Start Date: 06 April 2026
Required Security Clearance: NATO Secret
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Specific Working Conditions: The mandatory working time shall be 38 hours per week, to be performed Monday to Friday, between 09:00 and 17:00. A daily unpaid lunch break shall be taken in accordance with local regulations and Agency practices. The Contractor shall maintain personal liability and comprehensive insurance coverage for the duration of the contract. Work may be performed on-site at the designated location and/or remotely, in accordance with project
requirements and subject to prior approval by the Agency. The Contractor shall ensure reliable communication, availability during agreed working hours, and secure access to all required Agency systems, networks, and documentation platforms, in compliance with applicable security, information assurance, and data protection policies.
Duties and Role
In support of MARCOM's mission, the Service Support Specialist is responsible for capturing all SNF Flagship handover CIS requirements in line with the Schedule of Operations and coordinating pre-installation ship surveys prior to the Flagship handover and the CIS transfer at handover. This will include the NATO CIS equipment to be deployed including the NATO UHF TACSAT. This incumbent is also responsible for coordinating the delivery of PLT012 service for MARCOM's Ops and Exercise program and will, on receipt of the Ops/Exercise CIS Service Matrix (CISSM), staff these requirements with all stakeholders through to the service delivery.
Key Duties will include:
- Provide day-to-day PLT012 planning support including creating and managing tickets within the NCIA IT Service Management (ITSM) system
- Coordinating on-going and future Operations and Exercises with MARCOM and technicians
- Coordinating port/ship entrance for personnel on TDY attending operations and exercises related events.
This work requires a resource with the following qualifications and experience:
- The candidate has a security clearance, provided by the national security organization valid at the time of submission of the bid and covering the period of the contract.
- Minimum 2 years of experience from Information and Communication Technology (ICT) service delivery.
- Minimum of 2 years of experience in ICT engineering and/or the management of a secure networks.
- Higher Secondary education and completed higher vocational training leading to a formal technical or professional certification with 3 years function related experience, or a Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 5 years post related experience.
- Ability to work independently and manage multiple tasks simultaneously.
- Demonstrated ability to work collaboratively in a team environment and interact positively with multiple departments
- Excellent written and verbal communication skills, capable of conveying complex technical information in a user-friendly manner
- Demonstrated ability to handle stressful situations with calmness, ensuring the user feels supported throughout their interaction. Empathetic and patient, understanding the frustrations users may feel and aiming to alleviate them. Positive attitude and a genuine desire to assist and educate users.
- Strong analytical skills, capable of quickly identifying issues and determining the most efficient resolution.
Level 3 English language skills according to NATO STANAG 6001: Listening (3); Speaking (2); Reading (3); and Writing (2) or according to Common European Framework of Reference for Language level B2-C1/Upper Intermediate-Advanced level)
Desirable Experience and Education:
- Knowledge and experience of working with NCI Agency.
- Knowledge and experience of working within policy, procedures, and organization of NATO CIS.
- Knowledge and experience with agile implementation methodology.
- Familiarity with deployable CIS (Communications and Information Systems) environments