Requirement: Technician (Operations Administration and Maintenance)
Location: Mons, BELGIUM
Full Time On-Site: Yes
Time On-Site: 100%
Not to Exceed Rate: 43 EUR
Total Scope of the request (hours): 1100
Required Start Date: 1 June 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
Current National or NATO SECRET clearance
Nationality of one of the NATO member countries
Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above – and do not CLEARLY show these on the CV - will be deleted.
Duties & Role:
- Provisioning & Deployment: Prepare, configure, and deploy workstations using imaging tools. Maintain an organized inventory of hardware assets and peripherals
- Technical Troubleshooting: Diagnose and resolve hardware, software, and connectivity issues for Windows 10/11 devices. This includes managing driver updates, BIOS configurations, and local peripheral support.
- Identity & Access Management: Manage user accounts, security groups, and permissions within Active Directory and Microsoft Entra ID. Assist with password resets and MFA (Multi-Factor Authentication) enrolment.
- Software Lifecycle Management: Support the general office application suite (Office, Adobe) and proprietary business applications. Ensure all endpoints remain compliant through regular patching and remote software distribution as directed by cyber team
- Network & Connectivity Support: Troubleshoot LAN connectivity to ensure seamless communication across the organization.
- Assists in improving OS and application security by performing regular patching as tasked
- Assists in performing cyber hygiene remediation tasks as directed by Cyber Security
- Support different local projects as required.
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Higher vocational training in a relevant discipline with 2 years post-related experience in a technical support or helpdesk role. Or a secondary educational qualification with 4 years post- related experience.
- OS Expertise: Advanced proficiency in supporting Windows 10/11 Professional/Enterprise.
- Technical Skills: Familiarity with Active Directory, Group Policy (GPO), and basic networking protocols (TCP/IP, DNS, DHCP).
- Soft Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- English language command - fluent (advanced).
