Requirement: Service Delivery Support 2026
Location: The Hague, NETHERLANDS
Full Time On-Site: Yes
Time On-Site: 100%
Not to Exceed Rate: 95 EUR
Total Scope of the request (hours): 836
Required Start Date: 22 May 2026
Required Security Clearance: NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Duties & Role:
Software Application Support and Maintenance:
- Monitors operational instances for resource usage and failure rates, to inform and facilitate tuning and improvements.
- Support monitoring and reporting of the operational status of the assigned applications services and responding to exceptions.
- Performs incident and problem management and supports change management process.
- Assists end-users and follows agreed procedures for further help or escalation.
- Responsible for troubleshooting any issue with the software applications under their responsibility.
- Uses standard procedures and diagnostic tools to test installations, correct problems, and document results.
- Ensures back-up and recovery procedures are update to date and in-place.
- Install, configure and maintain build and deployment pipelines.
- Assist in testing activities.
- Manages change requests for software application releases and deployments as well as deactivations.
- Assists in designing, verifying, documenting, and maintaining software configurations for deployment.
- Ensures pre-requisites are met and uses approved tools and techniques for deployment of software applications.
- Configures and integrates software applications.
- Contributes to preparation of software implementation procedures with fall-back contingency plans.
- Administers the recording of activities, logging of results and documents technical activities undertaken.
- Collaborates in reviews of work with others as appropriate.
- Providing consistent and adaptable support in alignment with the organization's requirements.
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Higher vocational training in the area of computer science with 3 years post-related experience or a secondary educational qualification with 5 years post-related experience.
- At least 3 years practical experience of working experience within a large organization, including the operation, administration, testing and maintenance of software for modern information systems in a networked and distributed environment;
- Knowledge of operating systems that are currently used for modern information systems;
- Experienced in handling 1st and 2nd line issues, working with solution knowledge-base and capable of writing new solution entries;
- Experience with deployment and maintenance of both Windows and Linux based systems (e.g. via vSphere and with Active Directory);
- Experience with working in isolated environments when installing solutions (e.g. Windows applications and Container environments);
- Experience with Kubernetes and Docker (container) based solutions, including their deployment and maintenance;
- Experience with (pre-)deployment pipelines for testing, controlling and distribution of code modules and containerized solutions (e.g. Jenkins, GitLab);
- Familiarity with (limited) hardware allocation, DNS, Active Directory-based access controls;
- Administration of Relational Database Management Systems, e.g. Microsoft SQL Server;
- Administration of web-based software applications and information systems;
- Data and systems interoperability, interoperability testing standards, procedures and methodologies;
- Security cross-domain information exchange methodologies, tools and techniques;
- IT service management and tools;
- The ability to communicate effectively in written English to produce technical documents such as technical notes, reports, and reference documents.
- Experience with TOPFAS;
- Experience of software applications support and maintenance in the NATO or similar defence or civilian environment;
- Experience with server clustering, familiarity with PC hardware and networking techniques;
- Knowledge of security assurance requirements for military information systems;
- Knowledge of and experience with (military) information exchange standards;
- Experience with multi-user containerized solutions.
- Certifications in relevant technologies (e.g. Microsoft SQL Server, Windows and Azure, Google Cloud, AWS, Linux).
