Requirement: Business Analyst (NaaS)
Location: The Hague, NETHERLANDS
Full Time On-Site: Yes
Time On-Site: 100%
Not to Exceed Rate: 63 EUR
Total Scope of the request (hours): 418
Required Start Date: 1 August 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Duties & Role:
- Track, analyze, and report SLA and KPI performance across customers and services.
- Identify service risks, trends, breaches, and improvement opportunities through regular reporting.
- Work closely with account managers to support customer reviews, renewals, and commercial discussions.
- Validate billing data to ensure invoicing reflects the correct number of managed devices, services, and contract scope.
- Maintain accurate service inventories, commercial records, and contract-related data.
- Coordinate with partners to secure best pricing, discounts, rebates, and commercial terms.
- Support procurement, renewals, and partner compliance requirements.
- Build dashboards and reports for leadership covering performance, revenue, margin, and operational trends.
- Support forecasting, budgeting, and business planning activities.
- Drive process improvements to increase efficiency, reporting accuracy, and commercial governance.
- Act as key liaison between operations, finance, sales, account management, and external partners.
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Master's degree in Economics, Finance or Engineering.
- 5+ years of experience as a Business Analyst, or similar commercial/operations role.
- Strong experience tracking and reporting SLA / KPI performance across managed services environments.
- Proven experience working with account managers, customers, and internal stakeholders.
- Strong understanding of billing validation, invoicing controls, asset counts, and revenue assurance.
- Experience managing customer service, vendor and partner relationships, including commercial reviews and renewals.
- Strong analytical skills using Excel, Power BI, or similar reporting tools.
- Experience with CRM such as ServiceNow, Salesforce, SAP, or similar.
- Experience with international projects is a plus.
- Excellent time management, vendor management, and negotiation skills.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Certifications (at least 2 from the following): ITILv4, Prince2 Foundations, ServiceNow, Time Management, PowerBI, Vendor Management, MSP, Scrum,
