Requirement: Network Operations Analyst
Location: Brussels, BELGIUM
Full Time On-Site: Yes
Time On-Site: 100%
Not to Exceed Rate: 72 EUR
Total Scope of the request (hours): 418
Required Start Date: 6 October 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Duties & Role:
The scope of work includes:
- Delivering first- and second-line operational support for network services.
- Monitoring, maintaining, troubleshooting, and optimizing network infrastructure.
- Supporting infrastructure deployment, asset replacement, and technology refresh projects.
- Implementing network configurations, upgrades, and security controls in accordance with established standards.
- Maintaining technical documentation, operational procedures, and configuration records.
- Supporting security compliance activities, infrastructure validation, and acceptance testing.
- Collaborating with internal stakeholders, service providers, and project teams to ensure effective service delivery.
- Providing operational support outside normal business hours when required.
- Reliably and timely resolution of network incidents and service requests.
- Stable, secure, and well-maintained network infrastructure supporting business operations.
- Successful staging, testing, deployment, and commissioning of network equipment for infrastructure projects.
- Accurate and current technical documentation, operational procedures, and configuration backups.
- Effective support for security assessments, infrastructure validation, and compliance activities.
- Recommendations that improve network performance, resilience, operational efficiency, and service quality.
- Regular reporting on operational activities, project progress, risks, and issues
- Provide first- and second-line support for enterprise network infrastructure, diagnosing and resolving incidents in a timely and systematic manner.
- Install, configure, replace, maintain, and troubleshoot routing, switching, authentication, and related network technologies.
- Monitor network performance, identify emerging issues, and implement corrective or preventive actions to maintain service availability.
- Support Cisco Identity Services Engine (ISE) administration to facilitate client provisioning, moves, additions, and changes.
- Perform routine operational maintenance, including configuration management, backups, and system health verification.
- Support network infrastructure projects through equipment preparation, staging, testing, deployment, migration, and acceptance activities.
- Assist in security assessments, infrastructure validation, and implementation of mandatory security controls.
- Maintain Standard Operating Procedures (SOPs), technical documentation, and configuration records to support operational continuity.
- Identify opportunities for process, performance, and infrastructure improvements, and recommend practical solutions.
- Liaise effectively with internal teams, NCIA Service Lines, and external service providers to coordinate operational and project activities.
- Work independently with limited supervision while contributing effectively within a collaborative technical environment.
- Participate in operational planning, status meetings, and technical reviews, providing clear updates on assigned activities.
- Perform additional duties, including planned out-of-hours support, as required to maintain service continuity.
Skills, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Possesses a bachelor degree with 4 years post-related experience;
- Hold a valid Cisco Certified Network Professional certification;
- At least four years support experience with Campus (SD-Access) and Datacentre network systems (ACI);
- At least two years support experience with DNS, DHCP and IP address Management systems (IPAM);
- At least two years experience with Cisco ISE;
- At least two years experience with network monitoring system such as Cisco Prime, Cisco CCC, Zabbix; Cisco NDFC;
- At least two years experience with support and implementation of Wireless network systems;
- Experience with support of multi-tenancy network environments and multicast network technologies;
- Support experience and knowledge of Firewall systems;
- Experience with the support and implementation of Network Load Balancing techniques.
