Requirement: LCCM - Camunda
Location: The Hague, NETHERLANDS
Full Time On-Site: Yes
Time On-Site: 100%
Not to Exceed Rate: 90 EUR
Total Scope of the request (hours): 417
Required Start Date: 28 October 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Duties & Role:
Operations and Maintenance (O&M):
- The Contractor shall provide O&M services ensuring support and toolset availability on 8 hours/365 days basis;
- The Contractor shall provide pro-active maintenance plan that shall be scheduled in advance in agreement with the Purchaser every 6 months, and shall provide preventive measures in order to reduce the risk of incidents (outages or degradations) of quality or performance.
- The Contractor shall plan and implement patches and hotfixes to the Camunda Platform.
- The Contractor shall plan, obtain, upgrade and Test Camunda to the NCIA approved versions in accordance with NCIA's Software lifecycle management programme.
- The Contractor shall plan test and upgrade Camunda's underlying Database technology.
- The Contractor shall test any modifications to the Camunda Platform.
- The contractor shall set up and change system users and system groups, including actions to create users, change passwords and security settings, and set up groups.
- The Contractor shall implement configuration management duties by documenting and maintaining the Camunda Platform.
- The contractor shall troubleshoot performance issues.
- The Contractor shall draft the automation roadmap and governance and managements plans; coordinate and synchronise and update as necessary with approval from purchaser;
- The Contractor shall produce Camunda training documents, guides, materials and knowledge articles for the end-users.
- The Contractor shall engage and interact with other agency staff officers in order to identify and document user requirements;
- The contractor shall create and maintain Workflows in Camunda for User Interaction including all relevant react forms.
- The Contractor shall, based on the gathered requirements and Process Descriptions, develop BPMN/DMN models for automation.
- The contractor shall create Workflows in Camunda for data exchange between different third party applications.
- The contractor shall document all developments.
- The contractor shall troubleshoot data exchange errors and provide respective corrections.
- Maintain comprehensive documentation for Cloud Operations processes, configurations, and workflows.
- Provide training and support to other staff as required for knowledge and information sharing.
- Collaborate with relevant teams to ensure cohesive Workflow implementation.
- Communicate effectively with internal stakeholders to understand requirements and address concerns.
Skills, Knowledge & Experience:
Experience:
- At least 5 years of experience developing Workflows using Camunda 7 or above including process modelling in BPMN and DMN and developing React Forms.
- Strong proficiency in Java development is essential, as Camunda is a Java-based platform; experience with Spring Boot for Camunda 7 and above or external task workers in other languages (e.g., JavaScript, Python ) is valuable.
- Hands-on experience integrating Camunda with third-party systems using REST APIs, message queues, or connectors (including microservices).
- Familiarity with database interactions to enable data handling within workflow processes.
- Skills in using Git and CI/CD tools for deploying, testing, and maintaining automation solutions.
- Experience in end-to-end process automation and improving business process efficiency using Camunda tools.
- Understanding of system integration techniques, including SDKs, APIs, message brokers, and Camunda's connectors (reusable integrations) for seamless third-party communication.
- Knowledge of Camunda's architecture—how process models are executed natively and how the platform supports rapid improvement and agile delivery.
- Ability to analyze complex business workflows and automation requirements, then design and implement appropriate solutions.
- Troubleshooting skills for diagnosing and resolving issues in process automation and integrations
- Excellent written communication for reporting and documentation.
- Effective oral communication and stakeholder engagement.
- Presentation of security posture and compliance status to senior audiences.
- Comfortable liaising with SAAs, PMs, and operational authorities.
- Capable of conflict resolution and negotiating accreditation paths.
- Fluent in English, both spoken and written.
- French language proficiency is an asset.
- NATO Secret Security Clearance or national equivalent required.
- Excellent communication skills to effectively collaborate with IT teams, stakeholders, and end-users.
- Ability to document processes clearly and provide training.
- Strong organizational skills to manage multiple tasks and priorities effectively.
- Ability to work effectively as part of a team and share knowledge and resources.
- Willingness to collaborate with colleagues to solve complex issues.
