Requirement: Senior Technician (ICT Systems Operations and Maintenance)
Location: Norfolk, VA, UNITED STATES
Full Time On-Site: Yes
Time On-Site: 100%
Not to Exceed Rate: 54 EUR
Total Scope of the request (hours): 408
Required Start Date: 13 October 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Duties & Role:
- Delivers first call resolution in accordance with Standard Operating Procedures (SOP);
- Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs;
- Escalates incidents to Level 2 support as necessary;
- Installs and maintains CIS assets for CSU Norfolk and supported customers;
- Installs and maintains Software on LAN workstations;
- Records all actions pertaining to CIS support in the approved ticket management system;
- Adheres to Technical Assistance Center SOP;
- Provides status updates for assigned requests via the approved ticket management system;
- Follows-up with users on completed requests prior to closing associated tickets;
- Contributes to accountability of CIS assets;
- Escalates User Complaint Management and Problem
- Reports to TAC Cell Head;
- Executes pro-activeness for all requests assigned to User Support Section;
- Adheres to work schedule, providing support by engaging directly with the customer;
- Must be able to engage professionally in a multi-national environment working with VIPs.
- Support to exercises and outside normal working hours may be required.
- Some lifting of equipment (up to 25lbs) and physical work (desk installations) might be required.
Skills, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Installation, operation and maintenance of computer systems on local area networks (LAN);
- System administration and maintenance of computers running Microsoft Windows 10;
- Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers);
- Experience with ITSM ticket systems to track and close incidents, request fulfilment (workorders) and changes, monitoring progress and keeping users apprised of progress;
- A+ Fundamentals (Hardware / Software).
- Language requirements: A thorough knowledge of English, both written and spoken, is essential.
