Requirement: Voice Specialist Skype
Location: Brussels, BELGIUM
Full Time On-Site: Yes
Time On-Site: 100%
Not to Exceed Rate: 79 EUR
Total Scope of the request (hours): 342
Required Start Date: 26 November 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Duties & Role:
Under the direction of Head, Processing & Storage, but largely on own initiative, the incumbent will perform the following duties:
- Provides first and second line network support to the Service Centre;
- Performs diagnoses and resolve voice incidents and problems;
- Install, replace, modify and configure network voice systems;
- Monitors network systems and proactively report and resolve potential network voice issues;
- Performs monthly software patching of the supported Skype For Business systems;
- Work outside office hours or on weekends as required;
- Seeks recommendations from his/ her superiors for technical solutions;
- Investigates and propose improvements and solutions to equipment and configuration problems;
- Maintains liaison with other CSU internal units, Service Lines and other technical organizations;
- Creates and maintains Standard Operating Procedures and documentation of the supported Unified Communications systems;
- Implements procedures, tools and techniques for monitoring and managing the performance of ICT infrastructure (Voice) and provides reports as required;
- Monitors and reports on the capacity of the assigned ICT infrastructure (Voice);
- Assists with and implements assigned project work packages;
- Works with limited supervision;
- Coordinates and conducts own work to meet quality targets;
- Performs other duties as may be required.
Skills, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience;
- At least 3 year experience in a similar position;
- At least 3 year experience with operation, deployment and configuration of Unified Communications systems such as Microsoft Lync or Microsoft Skype for Business;
- Experience with Voice Session Border Controllers;
- A good knowledge of protocols and standards utilized in VoIP and Unified Communications; SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards;
- Experience in utilizing vendor's toolkits for collection of maintenance data, and ability to analyze them for both service improvement and troubleshooting purposes;
- Experience with device management tools such as Microsoft SCOM, ZABBIX, HP Network Automation, Solar Winds to monitor devices, provide reporting and identifying devices that aren't functioning properly;
- Experience with O&M of PABX systems;
- Experience with Polycom provisioning systems and Polycom phones;
- Experience with Microsoft PowerShell SFB automation scripting and toolkits.
