Requirement: Agency Process Framework, Process Development Manager
Location: The Hague, NETHERLANDS
Full Time On-Site: Yes
Time On-Site: 100%
Not to Exceed Rate: 79 EUR
Total Scope of the request (hours): 190
Required Start Date: 26 November 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Duties & Role:
Provides support to Quality and Risk Management Branch and Chief Quality Office by:
- Support the establishment of the NCIA Process Framework across NCIA
- Coordinate process review and optimization session across NCIA
- Create and maintain dashboard for process performance management
- Identifies and plans systematic corrective action to reduce errors and improve the quality of the systems and services.
- Evaluates, appraises and identifies non-compliances with organisational standards and determines the underlying reasons for non-compliance.
- Leading complex root cause analysis and process optimizations
- Define and conduct quality review activities and process audits
- Create, maintain and manage Microsoft Office Templates.
- Content Management for SharePoint sites under control of CQO.
- Measures and reports on Agency quality metrics and KPIs
- Performs other duties as required.
Skills, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Process designing and optimization
- Process measuring and monitoring (definition of critical success factor, key performance indicators etc..)
- Knowledge of ISO 9000 family and its application in the organization
- Conduct quality review activities and process audits
- Proven experience with modern quality and risk management tools and techniques.
- MS Visio
- MS Word: template management, document reformatting, Macro knowledge, styles management
- MS Excel: pivot tables, graphics, data management
- MS PowerPoint: template management.
